Denise Salazar
Chicago
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Access Representative position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Patient Satisfaction Advocate
Thorek Memorial Hospital
09.2025 - Current
- Addressing patient issues on the spot.
- Coaching staff on communication and service.
- Identifying systemic issues and escalating them.
- Gathering feedback to enhance the overall patient experience.
- Patient Support & Liaison: Serve as the bridge between patients/families and healthcare providers, ensuring understanding and resolving conflicts.
- Complaint Resolution: Handle and facilitate solutions for patient and visitor complaints or requests in real-time.
- Patient Rights: Ensure patient rights are respected and upheld at all times, as outlined by hospital policy.
- HCAHPS & Satisfaction: Develop strategies and tools to improve Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) scores.
- Data Analysis & Reporting: Monitor patient satisfaction scores, report findings to management, and participate in improvement action plans.
- Service Recovery: Implement defined processes to resolve immediate patient concerns and ensure follow-up.
- Collaboration: Work with managers, nurses, and other staff to meet customer service and quality outcomes.
Medical Coordinator
Southwest Key Program
08.2022 - 08.2025
- Manages all medical services for youth in their shelters, handling admissions records, scheduling appointments, taking vitals, dispensing medication, triaging emergencies, and ensuring ORR/state compliance.
- Medical File Management: Compiling, maintaining, and updating client medical records in databases (ETO, ORR Portal).
- Client Care: Taking vitals, preparing for exams, assisting providers, dispensing medication (SAOM), and responding to urgent needs.
- Liaison & Compliance: Communicating with contracted Primary Care Providers (PCPs) and ensuring adherence to ORR and state guidelines.
- Reporting: Generating weekly, monthly, and quarterly reports on medical services.
- Supply Management: Maintaining inventory of medical supplies and prescribed medications.
Patient Access Representative II
Conifer Health Solutions
04.2019 - 05.2022
- Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.)
- Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services
- May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed).
- Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
- Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors
- May also assist with scheduling and coordinating post discharge care for patients.
Lead Consultant
FedEx Office
01.2017 - 03.2019
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
- Manages production flow to ensure all production orders are done right and on time
- Takes customer orders, giving pricing information, performs consultative selling to customers
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders
- Sets up complex orders and performs multiple tasks at the same time
- Responsible for ensuring quality during and after production process
- Ensures communication among shifts
- Coordinates pick-up and delivery of customer orders
- May provide leadership to team members on an assigned shift
- Assists in the training of store team members
- Collates, sorts and organizes customer orders
- Operates the Point of Sale terminal (POS), handles financial transactions and makes change.
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows instructions of supervisors and assists other team members in performing store functions
Education
High school diploma -
Americas High School
El Paso, TX05.2005
Phlebotomy - Medical Laboratory Science
Anamarc College
El Paso, TX11-2009
Skills
- Computer skills (10 years)
- Insurance verification
- Customer service (10 years)
- CPT coding
- ICD coding
- Data entry (10 years)
- Medical scheduling
- Insurance Verification
- Medical Office Experience
- Hospital Experience
- Medical Terminology
- Medical Billing
- Group and Individual Sessions
- Abuse Identification
- Shelter Arrangements
- Educational Support
- Plan of Action Development
- Records Management
- Behavior Management
- Youth Interviewing
- Mental Health Support
- Recreational Activities
- Child Development
- Youth Supervision
- Positive Reinforcement
Languages
English
Native or Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Satisfaction Advocate
Thorek Memorial Hospital
09.2025 - Current
Medical Coordinator
Southwest Key Program
08.2022 - 08.2025
Patient Access Representative II
Conifer Health Solutions
04.2019 - 05.2022
Lead Consultant
FedEx Office
01.2017 - 03.2019
High school diploma -
Americas High School
Phlebotomy - Medical Laboratory Science
Anamarc College