DENISE RAMIREZ

• Greet and assist patients upon arrival

• Room patients in their designated rooms, and make them comfortable

• Answer and direct phone calls

• Schedule appointments and manage the clinic calendar

• Handle patient intake forms and data entry

• Manage patient records and ensuring confidentiality

• Perform general administrative tasks and maintaining a clean, and organized reception

area

• Point of sale, invoice and track patient balances

• Ship out orders patients place through the website or over the phone

• Help out on the floor when necessary

• Handle social media accounts (Instagram, Tiktok, X, Facebook) and post relative media on all platforms.

• Managed daily operations to ensure timely and effective resolution of customer inquiries, achieving a 90% satisfaction rate
• Managed large client accounts, maintaining accurate records and following up on requests
• Implemented quality assurance processes, leading to a 80% improvement in service standards and customer feedback scores
• Coordinated with multiple departments to ensure operations remained organized and efficient
• Respond to customer inquiries in a timely and professional manner
• Prioritized workloads and managed multiple tasks efficiently to meet deadlines
• Maintained clean, organized workspace for optimal task management
• Finalized purchase orders and submit on a portal

• Answer complex customer inquiries within an inbound ACD call center environment on behalf of DMI and private label clientele
• Achieved a customer service satisfaction rating of 95% through exceptional service and effective problem-solving
• Managed high call volumes while maintaining professionalism and composure in fast-paced environment
• Documented customer interactions and transactions in the CRM system ensuring accurate records and follow-up actions

• Supervised front desk operations, ensuring a warm and welcoming atmosphere and exceptional customer service for all clients
• Managed scheduling and booking for treatments and services, optimizing appointment flow and reducing wait times
• Train and mentored new reception staff
• Handled customer inquiries and resolved issues promptly, achieving a customer satisfaction rating of 80% or higher
• Collaborated with management to develop promotional strategies, increasing client retention and enhancing spa offerings

• Provided exceptional customer service and achieving a customer satisfaction rating of 98% through personalized assistance and product knowledge
• Supervised cash register operations and managed a team of cashiers, ensuring accurate and efficient transactions
• Trained and mentored new associates
• Managed inventory levels and conducted regular stock checks to ensure product availability and optimal merchandising
• Handled customer inquiries and resolved issues with professionalism, fostering long-term customer relationships and loyalty
• Exhibited strong communication skills with staff members to ensure smooth operation of the checkout area
• Developed proficient knowledge of point-of-sale systems and POS software to accurately process transactions
• Handled large amounts of money and supported accuracy of financial transactions