Denise Oliva
Melrose Park
Summary
Dynamic and organized professional with extensive experience at Holiday Inn Express and Suites. Proven ability in front desk operations and scheduling, complemented by strong problem-solving skills. Recognized for maintaining a welcoming environment and enhancing customer satisfaction through effective communication and efficient task management. Committed to delivering exceptional service and fostering positive relationships.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
3
3
years of professional experience
Work History
Receptionist
Holiday Inn Express And Suites
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Associate
Windsor Fashions
10.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Shift Manager
Sonics Drive In
04.2022 - 12.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
High School Diploma -
West Leyden High School
Northlake, IL05-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Mail handling
- Professional demeanor
- Security awareness
- Spreadsheet tracking
- Front desk operations
- Phone etiquette
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Assisted management with the training of 5 new staff members.
- Offered Management position in one year because of my attendance and commitment.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
Holiday Inn Express And Suites
01.2025 - Current
Sales Associate
Windsor Fashions
10.2024 - 04.2025
Shift Manager
Sonics Drive In
04.2022 - 12.2024
High School Diploma -
West Leyden High School
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