Jacob Rawle
Chicago
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
4
4
years of professional experience
Work History
Customer Service Coordinator
Aurelio's Pizza
07.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Media Production Intern
WZND Production Team
09.2023 - 05.2024
- Contributed to creative brainstorming sessions, generating innovative ideas for new projects and campaigns.
- Strengthened brand identity by producing consistent visual elements across all media channels, adhering to style guidelines provided.
- Improved overall audio quality with proper sound mixing and editing techniques during postproduction.
Security Officer
Allied Universal
11.2022 - 08.2023
- Navigated State Farm's proprietary databases to determine the acceptance of individuals onto the premise.
- Averaged 40 customer interactions per shift, providing excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Production and Social Media Assistant
Esports Club
09.2021 - 05.2022
- Created engaging content to keep social media channels updated and on brand.
- Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
- Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
- Identified opportunities and scheduled daily posts promoting company brand, events and special offers.
Production Assistant
Film and Television Club
09.2021 - 05.2022
- Coordinated talent scheduling and transportation, ensuring punctual arrival on set.
- Facilitated communication between cast members and crew, allowing for efficient problem-solving during shoots.
- Supported post-production teams by organizing footage and logging detailed notes for editing purposes.
Education
Bachelor of Arts - Communication, Organizational and Leadership Communication
Illinois State University
05.2024
Skills
- Video Editing
- Adobe Creative Suite
- Sound Mixing
- Social Media
- Customer Engagement
- Excel
- Microsoft Teams
- Problem-solving
- Complaint resolution
- Customer focus
- Customer service excellence
Timeline
Customer Service Coordinator
Aurelio's Pizza
07.2024 - Current
Media Production Intern
WZND Production Team
09.2023 - 05.2024
Security Officer
Allied Universal
11.2022 - 08.2023
Production and Social Media Assistant
Esports Club
09.2021 - 05.2022
Production Assistant
Film and Television Club
09.2021 - 05.2022
Bachelor of Arts - Communication, Organizational and Leadership Communication
Illinois State University
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