Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Denise Jaimes

Addison

Summary

Motivated Server/Bartender with 7 years of experience in hospitality, seeking to leverage expertise in fine dining to drive growth. Recognized for delivering exceptional guest experiences, optimizing service efficiency, and building strong team synergy. Passionate about enhancing customer satisfaction and contributing to business growth through attentive service and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/Bartender

MAGO Grill and Cantina
01.2024 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Memorized over 100 menu items, a large tequila list, and rotating specials in order to give customized recommendations to guests and increase sales.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Prepared and served an average of 300–400 beverages per shift in a high-volume, fast-paced environment, ensuring accuracy and quality under pressure.
  • Performed opening and closing duties, ensuring the dining room and bar area were prepared for seamless service transitions and an enjoyable guest experience.
  • Warmly greeted new and returning customers and developed relationships, resulting in customer loyalty.
  • Assisted in planning and execution of special events, contributing to the restaurant's reputation for hosting.

Liaison Officer

U.S. Army
01.2023 - 12.2023
  • Responsible for building relationships with individuals within the higher command element to ensure information flowed freely between the company and the command level.
  • Maintained knowledge and library of 60+ standard operating procedures.
  • Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
  • Served as a key point of contact for cross-functional teams during complex projects or initiatives.
  • Delivered comprehensive reports summarizing project progress, challenges faced, and potential solutions in a timely manner.

Crew Chief

IHOP
10.2018 - 01.2023
  • Consistently maintained the fastest table turn time, contributing to shorter waitlists and sales increases without compromising service quality.
  • Professionally handled cash and credit card transactions to balance cash drawers and prepare cash deposits.
  • Swiftly and successfully resolved conflicts, resulting in customer satisfaction 100% of the time.
  • Assisted in managing daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Receptionist

AMITA Health
02.2021 - 01.2022
  • Greeted incoming patients professionally and provided friendly and compassionate customer service, fostering loyalty and trust in the practice's services.
  • Confirmed appointments, communicated with patients and insurance companies, and updated patient records.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

Associate of Arts -

College of DuPage
Glen Ellyn, IL
05-2025

Skills

  • Strong work ethic
  • High volume dining
  • Solution oriented
  • Sales techniques
  • Team collaboration
  • Memory retention
  • Guest engagement
  • Sales expertise
  • Task prioritization

Certification

  • Illinois BASSET Certification
  • ServSafe Food Protection Manager Certification
  • Allergens Certification

Timeline

Server/Bartender

MAGO Grill and Cantina
01.2024 - Current

Liaison Officer

U.S. Army
01.2023 - 12.2023

Receptionist

AMITA Health
02.2021 - 01.2022

Crew Chief

IHOP
10.2018 - 01.2023

Associate of Arts -

College of DuPage

Similar Profiles

CREATE PROFILE
Denise Jaimes