Denise Holman
Altamont,IL
Summary
Results-driven professional with a strong background in data entry and customer service, having excelled at BK-Resources and Joint Active Systems. Demonstrated attention to detail and effective conflict resolution skills, enhancing customer satisfaction and operational efficiency. Proficient in Microsoft Excel, consistently delivering accurate data management and fostering positive client relationships.
Overview
31
31
years of professional experience
Work History
Data Entry Clerk
BK-Resources
11.2024 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Customer Service Representative
Joint Active Systems
11.2020 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Front Desk Receptionist
Springfield Clinic
02.2015 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Team Leader
St Anthony Memorial Hospital
07.2012 - 01.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
Owner/Office Manager
Brown's Repair
05.1994 - 03.2012
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Manager
Casey's General Store
10.2005 - 05.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Store Manager
Casey's General Store
08.2002 - 09.2005
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
GED -
St Elmo High School
St Elmo, ILSkills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
Timeline
Data Entry Clerk
BK-Resources
11.2024 - Current
Customer Service Representative
Joint Active Systems
11.2020 - 10.2024
Front Desk Receptionist
Springfield Clinic
02.2015 - 11.2020
Team Leader
St Anthony Memorial Hospital
07.2012 - 01.2015
Manager
Casey's General Store
10.2005 - 05.2006
Assistant Store Manager
Casey's General Store
08.2002 - 09.2005
Owner/Office Manager
Brown's Repair
05.1994 - 03.2012
GED -
St Elmo High School
Similar Profiles
Dylan ThomasDylan Thomas
UPS Store Associate at BK ResourcesUPS Store Associate at BK Resources
Eduardo PavonEduardo Pavon
Assistant Front Office Manager at Pod Hotel BkAssistant Front Office Manager at Pod Hotel Bk
Larry RoyalLarry Royal
CDL Truck Driver at BK&D LLCCDL Truck Driver at BK&D LLC