Denise Gonzalez

• Utilize custom ERP System to apply customer payments to accounts,consolidate and adjust accounts, releasing of credit hold orders and running accounting reports
• Entered invoices into custom ERP System
• Responsible for collections on past due accounts; set up payment plans, with emphasis on encouraging wire payments for immediate settlement of accounts or ACH payments
• Input daily cash received on Excel spread sheet and deposited checks that the customers emailed me their scanned check copies. Deposited the checks with a bank scanner.
• Responsible for lock box, wire payments, credit card payments and application of payments to accounts
• Conduct business-to=business commercial col lection calls; attain confirmations for payment on invoices.

Write and record summary comments in ERP System.

• Performed accounts receivables,posting journal entries, and generating reports
• Performed account balancing and reconciliation , and processed credit- debit memos for Accounts Receivable
• Collaborated with the Supervisor, Customer Service, and Sales as a resource for investigating and resolving issues, concerns, and discrepancies for both internal and external customers
• Responsible for processing all credit applications and entering the credit limit and terms in the ERP System-then scanned the credit application with the credit report in the ERP System. Utilized Lyon credit reports. Lyon's credit reporting would send out trade references on a customer when there was little or no information on the credit report. Once an account's terms were setup -I would advise the customer, sales department, and the customer service department.
• Give credit reference information on customers both by phone and filling out forms. Then emailed or faxed to the company that were requesting the information.
• Handled bad debt customers with collection agency and filling out bankruptcy forms.
• Send statements to customers and write off small balances that were less than $10.00 every month.
• Managed invoicing processes, ensuring timely billing and collection of outstanding accounts.
• Reconciled customer accounts to resolve discrepancies and maintain accurate records.

Analyzed accounts receivable data to identify trends and discrepancies, enhancing reporting accuracy.

• Managed customer invoicing processes, ensuring timely billing and payment collection.
• Collaborated with cross-functional teams to resolve account issues, improving customer satisfaction.
• Streamlined collections procedures, reducing outstanding receivables through proactive follow-ups.
• Developed training materials for junior analysts on best practices in accounts receivable management.
• Mentored team members on regulatory compliance and internal controls related to accounts receivable functions.
• Conducted risk assessments for credit policies, driving strategic improvements in cash flow management.
• Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
• Analyzed aging reports to identify trends and patterns causing missed collections.
• Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
• Performed thorough account reconciliations to locate discrepancies and ensure accuracy in company records, avoiding costly errors down the line.
• Posted cash receipts to customer accounts to maintain current and accurate account balances.
• Negotiated favorable payment terms with clients experiencing financial difficulties, preserving valuable business relationships while safeguarding company interests.
• Company was sold 2016