Denise Annoreno
Northlake
Summary
At Safety Service Systems Inc., I excelled as an Event Operations and Employee Scheduling Manager, enhancing client satisfaction through strategic staffing and proactive problem-solving. My expertise in documentation and critical thinking, alongside a strong work ethic, drove seamless event execution and improved process efficiencies, significantly boosting performance and customer satisfaction outcomes.
Overview
24
24
years of professional experience
Work History
Event Operations and Employee Scheduling Manager
Safety Service Systems Inc.
06.2000 - 08.2024
- Developed customized staffing plans for clients that showcased the company's capabilities while addressing specific needs or requests from the client.
- Increased overall client satisfaction through consistent communication and proactive problem-solving during the planning process and throughout the event.
- Maintained detailed records of all events, including timelines, expenses, resources used, and management feedback – this information was invaluable for refining processes and improving overall outcomes for future events.
- Managed security and ushering operations for large-scale events, resulting in seamless execution and positive attendee feedback.
- Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
- Performed administrative duties such as filing pertinent event information documents and responding to client and employee emails.
- Resolved employee schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
Education
Associate of Arts - General Studies
Triton College
River Grove, IL08-2000
Skills
- Time management
- Staffing plan
- Client and guest relations
- Documentation skills
- Overall on-site team management
- Employee schedule management
- Strong work ethic
- Critical thinking and problem-solving
- Office administration
- Effective multitasking
- Payroll processing
- Documentation and reporting
- Strategic planning
- Administrative duties
Timeline
Event Operations and Employee Scheduling Manager
Safety Service Systems Inc.
06.2000 - 08.2024
Associate of Arts - General Studies
Triton College
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