DENIS POPESKO
Haifa
Summary
Customer Success Engineer with hands-on experience supporting B2B SaaS products, resolving technical issues, and guiding clients through onboarding, integration, and product adoption. Strong background in network security, Linux systems, and cloud platforms. Proven ability to collaborate with cross-functional teams and deliver clear, effective support to enterprise clients.
Overview
16
16
years of professional experience
Work History
Customer Success Engineer
Palo Alto Networks
11.2024 - Current
- Work with enterprise clients to ensure successful adoption of Prisma Cloud
- Assist with onboarding, setup, and integration of security tools
- Handle escalated technical issues and serve as a point of contact for product-related inquiries
- Collaborate with product and engineering teams to relay customer feedback and improve features
- Create and present live product demos and walkthroughs
Senior Technical Services Engineer
Perimeter 81 / Check Point
02.2022 - 01.2024
- Provided L2-L3 support for VPN and network security solutions
- Helped customers resolve complex integration and connectivity issues
- Created internal documentation and external guides for support teams and partners
- Used tools like Wireshark for packet analysis and issue debugging
- Worked closely with R&D to report bugs and suggest usability improvements
Support Engineer T1-T2
Empow
03.2020 - 02.2022
- Provided day-to-day technical support for SIEM customers
- Assisted with rule creation, alert tuning, and platform troubleshooting
- Documented solutions and helped maintain support KB
- Worked with Docker & Elastic Search (Logstash parses, Kibana)
Cloud Product Manager & Support Engineer
Cybonet / PineApp
03.2016 - 02.2020
- Supported 50+ client environments running Linux-based security tools
- Deployed virtual environments
- Worked with MySQL databases and email/SaaS integrations
- Managed support tickets and customer escalations
- Managed shared cloud platform for over 1000 customers
Tech Support T1 - VOIP & Internet
013 Neviot (Cellcom)
03.2012 - 01.2013
- Assisted private customers with internet and home phone troubleshooting
- Specialized in VoIP services and modem/router configuration
Assistant Division Commander
IDF
12.2008 - 12.2011
- Managed scheduling and logistics for over 1,000 personnel
- Supported HR tasks and daily operations coordination
Education
Matriculation -
Externally Achieved
01.2011
Skills
- Technical Support (T1-T3)
- Customer Onboarding & Enablement
- Troubleshooting & Diagnostics
- Linux
- Windows
- Docker
- Cloud Platforms: AWS, GCP, Azure
- VPN & Network Security
- MySQL
- SMTP
- Wireshark
- Jira
- Salesforce
- Confluence
- Documentation & Knowledge Base Management
Languages
English
Bilingual or Proficient (C2)
Hebrew
Bilingual or Proficient (C2)
Russian
Advanced (C1)
Driving License
B
Timeline
Customer Success Engineer
Palo Alto Networks
11.2024 - Current
Senior Technical Services Engineer
Perimeter 81 / Check Point
02.2022 - 01.2024
Support Engineer T1-T2
Empow
03.2020 - 02.2022
Cloud Product Manager & Support Engineer
Cybonet / PineApp
03.2016 - 02.2020
Tech Support T1 - VOIP & Internet
013 Neviot (Cellcom)
03.2012 - 01.2013
Assistant Division Commander
IDF
12.2008 - 12.2011
Matriculation -
Externally Achieved
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