Denis Kocibelli
Lombard
Summary
To ensure company goals are met and operations are conducted flawlessly by applying my organizational, social, and customer service skills. I am in search of a career opportunity with possibility for growth within your company.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Owner
Snowtech Services
10.2024 - Current
- Commercial property maintenance
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Achieved consistent growth with careful planning and execution of business development initiatives.
Finance Account manager
Byrider Glendale Heights
01.2024 - 01.2024
- Collections / credit approval / Repos
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Collection calls
- Loan officer /underwriter
- Track delinquent account and process repossessions accordingly
- prepare end of month paperwork
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Night crew supervisor
Mariano s Food Market
01.2023 - 01.2024
- Supervised night crew operations, ensuring efficient stocking and inventory management.
- Coordinated nightly restocking activities to maintain store presentation standards.
- Implemented process improvements to enhance workflow efficiency during night shifts.
- Conducted regular audits of stock levels, addressing discrepancies proactively.
- Collaborated with management to develop strategies for improved overnight sales performance.
- Enhanced store cleanliness by maintaining high standards for overnight stocking and cleaning procedures.
- Developed contingency plans for unexpected staffing shortages, ensuring adequate coverage and maintaining smooth operations during overnight shifts.
General Manager
Safeguard Storage Managers Lombard
01.2021 - 01.2022
- Responsible for the sales and marketing, keeping the facility rented at optimum levels effectively utilizing advertising, promotional and customer relation skills as approved by management.
- Rent space, actively sell and maintain supplies of merchandise. Provide outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries. Visually inspect the facility daily, observe and respond promptly to any situation and advising management.
- General management of the office including but not limited to opening and closing the office on time each day. Maintain all required tenant documentation in a neat and orderly manner.Ability to control delinquencies by telephone contact and letters on a scheduled basis including sending out monthly invoices. Maintain accuracy of the Petty Cash, make daily bank deposits and prepare daily, weekly and monthly reports. Assist in preparing units for auction, vacate as prescribed by law and approved by management.
Owner/Manager
K & M Motors
11.2017 - 02.2019
- An automotive sales manager is responsible for supervising and motivating salespeople and promoting and encouraging strategies to sell cars and other vehicles. They perform typical manager duties, such as organizing schedules, training, interviewing, hiring, and setting goals.
- Managed daily operations, ensuring high-quality customer service and satisfaction.
- Developed marketing strategies that increased brand visibility and customer engagement.
- Trained and mentored staff, promoting a culture of teamwork and excellence.
- Coordinated vehicle maintenance schedules, ensuring optimal performance and safety compliance.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Store Manager
Self Storage World Manager Joliet/Chicago
01.2015 - 04.2016
- Responsible for the sales and marketing, keeping the facility rented at optimum levels effectively utilizing advertising, promotional and customer relation skills as approved by management.
- Rent space, actively sell and maintain supplies of merchandise. Provide outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries. Visually inspect the facility daily, observe and respond promptly to any situation and advising management.
- General management of the office including but not limited to opening and closing the office on time each day. Maintain all required tenant documentation in a neat and orderly manner.Ability to control delinquencies by telephone contact and letters on a scheduled basis including sending out monthly invoices. Maintain accuracy of the Petty Cash, make daily bank deposits and prepare daily, weekly and monthly reports. Assist in preparing units for auction, vacate as prescribed by law and approved by management.
Store Manager
USTORIT MANAGERS
01.2012 - 02.2015
- Responsible for the sales and marketing, keeping the facility rented at optimum levels effectively utilizing advertising, promotional and customer relation skills as approved by management.
- Rent space, actively sell and maintain supplies of merchandise. Provide outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries. Visually inspect the facility daily, observe and respond promptly to any situation and advising management.
- General management of the office including but not limited to opening and closing the office on time each day. Maintain all required tenant documentation in a neat and orderly manner.Ability to control delinquencies by telephone contact and letters on a scheduled basis including sending out monthly invoices. Maintain accuracy of the Petty Cash, make daily bank deposits and prepare daily, weekly and monthly reports. Assist in preparing units for auction, vacate as prescribed by law and approved by management.
- Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks. Notify the direct District Manager of all maintenance items that require attention in a timely manner.
- Maintain all Uhaul trucks, vans and trailers make sure their services were up to date and also perform the end of the month revenue.
Second Shift Supervisor
Automated Presort
10.2010 - 02.2011
- Responsible for coordinating the work of employees and ensuring maximum efficiency in the work completed, staff scheduling, personnel hiring and terminating, maintenance of tools utilized for sorting mail.
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained new employees on company policies, safety protocols, and job-specific duties to ensure seamless integration into the team.
- Optimized resource allocation for various tasks, ensuring timely completion of projects and high-quality results.
- Collaborated with other supervisors to evaluate employee performance, identify areas for improvement, and develop strategies for professional growth.
Supervisor
Extended Stay Hotel
01.2011 - 01.2011
- Assisting guests with booking, changing canceling reservations. Computing bills for the guests and collecting payments. Performing bookkeeping activities such as balancing cash, posting payments in accounts, processing credit cards etc.
- Supervised daily operations, ensuring high standards of guest service and satisfaction.
- Resolved guest complaints effectively, maintaining hotel reputation for exceptional service.
- Conducted regular inspections of facilities, ensuring compliance with health and safety regulations.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Independent Contractor/truck operator
United Delivery Service (UDS)
08.2009 - 02.2010
- Responsible for loading/unloading product from truck, constructing/assembling office stations, disassembling obsolete office stations, service representative work, pick up/deliver products from site to site, use power and hand tools.
- Managed logistics operations, ensuring timely deliveries and efficient route planning.
- Oversaw compliance with safety regulations and operational standards across delivery processes.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Loss Prevention Officer
Dominic’s Finer Foods
01.2009 - 08.2009
- Responsible for ensuring the safety of all employees and customers, prevention of internal/external theft by monitoring all activity via electronic audio and video devices, reporting questionable activity and taking action within the guidelines of the company and the law.
- Monitored store premises to deter theft and maintain a secure shopping environment.
- Conducted investigations into suspicious activities, utilizing surveillance equipment and reports.
- Collaborated with law enforcement to resolve incidents and ensure safety protocols were followed.
- Analyzed inventory discrepancies to identify patterns and recommend preventive measures.
- Led audits of security systems, ensuring compliance with industry standards and policies.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Teller/Sales Associate
TCF Bank
10.2006 - 11.2008
- Responsible for conducting basic transactions, assisting account holders with questions or uncertainties, promoting bank products to all existing account holders and grocery store shoppers, basic bank operations.
- Processed customer transactions accurately and efficiently, ensuring high levels of satisfaction.
- Maintained cash drawer integrity through precise balancing and record-keeping practices.
- Monitored compliance with regulatory policies, minimizing risks associated with operations.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Bill Collector/Administrator
Associated Creditors Exchange
03.2003 - 09.2006
- Conducted my work while preventing losses by monitoring customer account balances. Notified customer with exceeded balances and suspended service of high-risk accounts, controlled delinquent balances by preparing and mailing past-due notices, collected delinquent accounts by locating and contacting customers, established repayment terms and schedules.
- Negotiated payment arrangements with clients, ensuring compliance with company policies.
- Maintained detailed records of account status and communication for effective follow-up.
- Collaborated with team members to develop strategies for improving collection rates.
- Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
- Maintained a high level of customer satisfaction through respectful interactions during challenging situations.
- Conducted detailed investigations to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
Education
High School - General Education
Glenbard East High School
Lombard, IL01.2002
Associate in Arts -
College of DuPage
Glen Ellyn, IL01.2004
Criminal Justice -
Westwood College
Woodridge, IL01.2012
Bachelors Business Administration -
Devry University
Oak Brook, IL07-2013
Skills
- Client service
- Relationship building
- Small business operations
- Customer relations
- Project management
- Operations management
- Business management
- Strategic planning
- Staff management
- Marketing
- Financial planning
- Cost reduction
- Inventory control
- Budget control
- Sales strategies
Certification
Perc Card State of IL
currently working on real estate broker license
Languages
Spanish
Professional Working
English
Native or Bilingual
Albanian
Native or Bilingual
Italian
Full Professional
Timeline
Owner
Snowtech Services
10.2024 - Current
Finance Account manager
Byrider Glendale Heights
01.2024 - 01.2024
Night crew supervisor
Mariano s Food Market
01.2023 - 01.2024
General Manager
Safeguard Storage Managers Lombard
01.2021 - 01.2022
Owner/Manager
K & M Motors
11.2017 - 02.2019
Store Manager
Self Storage World Manager Joliet/Chicago
01.2015 - 04.2016
Store Manager
USTORIT MANAGERS
01.2012 - 02.2015
Supervisor
Extended Stay Hotel
01.2011 - 01.2011
Second Shift Supervisor
Automated Presort
10.2010 - 02.2011
Independent Contractor/truck operator
United Delivery Service (UDS)
08.2009 - 02.2010
Loss Prevention Officer
Dominic’s Finer Foods
01.2009 - 08.2009
Teller/Sales Associate
TCF Bank
10.2006 - 11.2008
Bill Collector/Administrator
Associated Creditors Exchange
03.2003 - 09.2006
High School - General Education
Glenbard East High School
Associate in Arts -
College of DuPage
Criminal Justice -
Westwood College
Bachelors Business Administration -
Devry University
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