Denesha Singletary
Palos Heights
Summary
Highly experienced professional with background providing direct care services to individuals with intellectual and developmental disabilities. Strengths include excellent communication skills, and strong organizational skills. A proactive and well-trained college student with experience in and specialization in data management looking for a entry level cybersecurity position .
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Bethshan Association
Palos Heights
12.2021 - Current
- Assisted individuals with daily living skills and personal care needs.
- Coordinated recreational activities to promote social engagement and skill development.
- Maintained accurate records of client progress and incidents in documentation systems.
- Collaborated with healthcare professionals to provide holistic support to clients.
- Facilitated communication between clients, families, and staff for effective care planning.
- Trained new staff on best practices for client support and safety protocols.
- Advocated for client rights and needs within the community resources available.
Certified Nursing Assistant
Northwestern Medicine
Palos Heights
11.2019 - 12.2021
- Documented delivery of quality care in client's clinical record.
- Identified changes in client status or needs and communicated to supervisor.
- Responded promptly and positively to client requests for assistance.
- Followed infection control and safety policies and guidelines.
- Ensured client compliance with medication regimens by administering medications as directed by medical personnel.
- Encouraged meaningful social interaction between residents by organizing events such as movie nights or game nights.
- Developed trusting relationships with patients by providing compassionate care.
- Promoted activities of daily living by assisting with dressing, grooming, and bathing.
- Provided home health care services to elderly patients with chronic conditions, demonstrating strong interpersonal and communication skills.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes were achieved.
Player Services Representative
Rivers Casino Des Plaines
Despla
07.2012 - 11.2019
- Assisted guests with inquiries and provided information on casino services.
- Managed player accounts and processed rewards for loyalty program members.
- Resolved guest complaints and ensured satisfaction through effective communication.
- Monitored gaming activities to identify trends and address potential issues promptly.
- Provided exceptional customer service to ensure customer satisfaction.
- Cultivated loyal customer base by providing excellent customer service.
Education
Bachelor of Science -
Olive Harvey Community College
Chicago, IL12-2026
Certification in Certified Nursing Assistant -
Moraine Valley Community College
Palos Hills, IL11.2019
Skills
- Problem-solving
- Critical-thinking
- Analytical reasoning
- Logic
- Organization
- Attention to detail
- Security vulnerabilities
- IT solutions
- Risk management
- Multitasking
- Time management
- Verbal communication
- Written communication
Certification
Certified Nursing Assistant
References
References available upon request
Timeline
Direct Support Professional
Bethshan Association
12.2021 - Current
Certified Nursing Assistant
Northwestern Medicine
11.2019 - 12.2021
Player Services Representative
Rivers Casino Des Plaines
07.2012 - 11.2019
Bachelor of Science -
Olive Harvey Community College
Certification in Certified Nursing Assistant -
Moraine Valley Community College