Denay Brown
Gillespie
Summary
Results-driven leader with 10+ years of experience managing teams, optimizing operations, and driving business growth. Skilled in problem-solving, strategic planning, and building high-performing teams. Proven ability to balance independent decision-making with collaborative leadership in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Bank Manager
Associated Bank
02.2020 - Current
- Assisted in daily branch operations, ensuring customer service excellence and adherence to banking regulations.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Collaborated with team members to identify areas for improving service efficiency and client satisfaction.
- Participated in community outreach initiatives to promote financial literacy among local residents.
- Adapted quickly to changing environments while developing strong relationships with clients and colleagues.
Loan Officer
First National Bank in Staunton
08.2016 - 02.2020
- Evaluated loan applications for creditworthiness, ensuring compliance with regulatory guidelines.
- Developed strong relationships with clients to understand financial needs and recommend suitable loan products.
- Streamlined loan processing procedures, reducing turnaround time and enhancing customer satisfaction.
- Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.
Lending Assistant
First National Bank in Staunton
08.2014 - 08.2016
- Processed loan applications efficiently, ensuring compliance with regulatory standards.
- Assisted clients in understanding lending products and services, enhancing customer satisfaction.
- Coordinated documentation for loan approvals, maintaining accuracy and attention to detail.
- Managed communication between borrowers and lenders, facilitating smooth transactions.
Teller
First National Bank in Staunton
01.2009 - 08.2014
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed cash drawer operations, maintaining balanced accounts throughout shifts.
- Trained new tellers on procedures, systems, and customer interaction best practices.
Education
MBA - Business Management
Southern Illinois University, Edwardsville
Edwardsville, IL12-2022
Bachelor of Science - Business Managment
Southern Illinois University, Edwardsville
Edwardsville, IL05-2008
Skills
- Strategic Leadership & Team Development
- Operational efficiency
- Branch management
- Building and managing relationships
- Business development
- Sales leadership
Timeline
Bank Manager
Associated Bank
02.2020 - Current
Loan Officer
First National Bank in Staunton
08.2016 - 02.2020
Lending Assistant
First National Bank in Staunton
08.2014 - 08.2016
Teller
First National Bank in Staunton
01.2009 - 08.2014
MBA - Business Management
Southern Illinois University, Edwardsville
Bachelor of Science - Business Managment
Southern Illinois University, Edwardsville