Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denay Brown

Gillespie

Summary

Results-driven leader with 10+ years of experience managing teams, optimizing operations, and driving business growth. Skilled in problem-solving, strategic planning, and building high-performing teams. Proven ability to balance independent decision-making with collaborative leadership in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Bank Manager

Associated Bank
02.2020 - Current
  • Assisted in daily branch operations, ensuring customer service excellence and adherence to banking regulations.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Developed a loyal customer base through personalized service and tailored financial solutions.
  • Collaborated with team members to identify areas for improving service efficiency and client satisfaction.
  • Participated in community outreach initiatives to promote financial literacy among local residents.
  • Adapted quickly to changing environments while developing strong relationships with clients and colleagues.

Loan Officer

First National Bank in Staunton
08.2016 - 02.2020
  • Evaluated loan applications for creditworthiness, ensuring compliance with regulatory guidelines.
  • Developed strong relationships with clients to understand financial needs and recommend suitable loan products.
  • Streamlined loan processing procedures, reducing turnaround time and enhancing customer satisfaction.
  • Managed a diverse portfolio of loans while maintaining strong relationships with borrowers and referral partners.

Lending Assistant

First National Bank in Staunton
08.2014 - 08.2016
  • Processed loan applications efficiently, ensuring compliance with regulatory standards.
  • Assisted clients in understanding lending products and services, enhancing customer satisfaction.
  • Coordinated documentation for loan approvals, maintaining accuracy and attention to detail.
  • Managed communication between borrowers and lenders, facilitating smooth transactions.

Teller

First National Bank in Staunton
01.2009 - 08.2014
  • Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Managed cash drawer operations, maintaining balanced accounts throughout shifts.
  • Trained new tellers on procedures, systems, and customer interaction best practices.

Education

MBA - Business Management

Southern Illinois University, Edwardsville
Edwardsville, IL
12-2022

Bachelor of Science - Business Managment

Southern Illinois University, Edwardsville
Edwardsville, IL
05-2008

Skills

  • Strategic Leadership & Team Development
  • Operational efficiency
  • Branch management
  • Building and managing relationships
  • Business development
  • Sales leadership

Timeline

Bank Manager

Associated Bank
02.2020 - Current

Loan Officer

First National Bank in Staunton
08.2016 - 02.2020

Lending Assistant

First National Bank in Staunton
08.2014 - 08.2016

Teller

First National Bank in Staunton
01.2009 - 08.2014

MBA - Business Management

Southern Illinois University, Edwardsville

Bachelor of Science - Business Managment

Southern Illinois University, Edwardsville
Denay Brown