Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dena Sargent

Indianapolis,IN

Summary

Hardworking Senior Sales Associate successful at cultivating and deepening relationships to build loyal account base. Leverages strong planning, problem-solving and customer service skills to achieve demanding sales objectives.

Overview

17
17
years of professional experience

Work History

Senior Sales Associate

Family Express Corp.
03.2019 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Handled cash register operations and customer transactions to process payments.
  • Participated in store meetings and product training sessions to understand and sell items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Processed and stocked merchandise in accordance with store standards.
  • Performed inventory control procedures to manage stock.
  • Kept detailed track of sales and customer information in company system.
  • Developed and maintained knowledge of current sales and promotions.
  • Greeted customers and provided product advice to increase sales.

Call Center Customer Service Representative

Alorica Calling Center
01.2017 - 03.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Maintained and managed customer files and databases.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved accounting, service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.

Underwriting Service Assistant

State Farm
09.2009 - 09.2017
  • Verified data integrity and accuracy.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Entered payments, account information and call logs into [Software] system.
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Provided high level of assistance to help with review, classification, coding, and rating of applications.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Substitute Teacher

Williamsport Elementary School
08.2006 - 05.2008
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Provided instruction for students in core subject areas.
  • Assigned, explained and graded homework.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Monitored student progress and provided feedback to students, parents and school administrators.
  • Followed lesson plans designed by absent teachers.
  • Enforced school and class rules to maintain order in classroom.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Monitored student behavior and administered discipline as needed.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Developed creative instructional strategies to keep students engaged and motivated.
  • Operated computers or audio-visual aids to supplement presentations.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
  • Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
  • Documented student progress and provided regular updates to parents.

Education

Business Management

Argosy University
Online

High School Diploma -

Seeger Memorial Jr-Sr High School
West Lebanon, IN
05.1985

Skills

  • Time Management
  • Client Relationship Management
  • Stress Management
  • Customer Loyalty
  • Team Leadership
  • Product Knowledge
  • Persuasive Negotiations
  • Lead Generation
  • Special Assignments
  • Payment Processing
  • Sales Transaction Processing
  • Persuasive Selling
  • Client Relationship-Building
  • Brand Promotion
  • Accurate Cash Handling
  • Item Scanning
  • Brand Development and Marketing
  • POS System Expertise
  • Customer Transactions
  • Cash Drawer Balancing
  • Sales Planning and Implementation
  • Account Management
  • Teamwork and Collaboration
  • Cash Flow Management
  • ATM Transactions
  • Billing and Collections
  • Cash Counting
  • Merchandise Display
  • Pricing and Labeling
  • Providing Leadership
  • MS Office Applications
  • Assignment Delegation
  • Customer Care
  • Client Needs Assessment
  • Signage Changes
  • Opening and Closing Procedures
  • Corporate Compliance
  • Customer Feedback
  • Sales Floor Organization
  • Management
  • Mentoring

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Senior Sales Associate

Family Express Corp.
03.2019 - Current

Call Center Customer Service Representative

Alorica Calling Center
01.2017 - 03.2019

Underwriting Service Assistant

State Farm
09.2009 - 09.2017

Substitute Teacher

Williamsport Elementary School
08.2006 - 05.2008

Business Management

Argosy University

High School Diploma -

Seeger Memorial Jr-Sr High School

Similar Profiles

CREATE PROFILE
Dena Sargent