Dempsey Juhl
Wonder Lake
Summary
Detail-oriented professional with a versatile background in healthcare and customer service. Known for multitasking and critical thinking skills, committed to enhancing customer experiences and maintaining quality standards in care delivery. Motivated worker with a flexible schedule.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Care Manager (CNA)
Sunrise Senior Living
Crystal Lake, IL
08.2024 - Current
- Assisted residents with activities of daily living.
- Supervise, lead and support a team of care managers to ensure consistent, high quality care.
- Maintained compassionate and positive relationships with patients.
- Oversees care of 50+ residents regularly and manages a team of 4 CNAs
- Providing patient-centered care specific to residents needs and preferences.
- Respond to medical emergencies and unforeseen events in a quick and composed manner.
- Arranged transportation and documented details of discharge transition plans.
- Promoted a safe living environment through regular safety checks, maintenance requests, and incident reporting.
- Collaborating with nursing and other departments to ensure the highest-quality of care is provided.
Server
Copper Fiddle Distillery
Lake Zurich, IL
04.2024 - 02.2025
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Greeting guests promptly, sharing daily specials, collecting drink orders and monitoring table's needs.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Demonstrated excellent multitasking skills during peak hours to manage multiple tables efficiently.
- Resolving customer complaints with patience and professionalism to maintain a positive atmosphere.
- Managed company's online presence.
Server
Azpira Place (Evolve) of Lake Zurich
Lake Zurich, IL
03.2022 - 09.2024
- Managing food and beverage orders efficiently, minimizing wait times during peak hours.
- Collaborating with kitchen staff to ensure timely service and accurate order fulfillment.
- Maintaining cleanliness and organization of dining area, adhering to health and safety regulations.
- Creating and maintaining positive relationships with residents.
- Assisting residents with dining and ensuring correct diets were provided.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Tending to 5-10 tables while assisting in the kitchen and bussing tables.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Applied Science - Nursing
McHenry County College
Crystal Lake, IL05-2028
Skills
- Time management
- Verbal and written communications
- Problem-solving
- Task prioritization and multitasking
- Teamwork and collaboration
- Reliability
- Critical thinking
- Patience and diplomacy
- Technology proficiency
- Adaptability and willingness to learn
Certification
- Basic Life Support Certified (CPR and AED)
- CNA - Certified Nurse Assistant
- ServSafe Food Handler
- BASSET Certified
Timeline
Lead Care Manager (CNA)
Sunrise Senior Living
08.2024 - Current
Server
Copper Fiddle Distillery
04.2024 - 02.2025
Server
Azpira Place (Evolve) of Lake Zurich
03.2022 - 09.2024
Associate of Applied Science - Nursing
McHenry County College