Demetrios Angelis
Chicago
Summary
Dynamic professional with extensive experience in passenger services, specializing in streamlined check-in processes, luggage handling, and exceptional customer satisfaction. Strong commitment to team collaboration and operational excellence in fast-paced environments. Proven ability to manage passenger assistance and boarding procedures while utilizing adept problem-solving skills to address traveler needs and ensure adherence to safety regulations. Recognized for effective communication and a collaborative approach that fosters a positive travel experience for all passengers.
Overview
7
7
years of professional experience
Work History
PAX Agent (TAP Air Portugal, Air Serbia)
Samsic
03.2025 - Current
- Supervised passenger check-in processes, ensuring compliance with safety protocols and operational efficiency.
- Trained new agents on company procedures and customer service best practices, enhancing team performance.
- Implemented workflow improvements that reduced wait times and increased passenger satisfaction rates.
- Coordinated communication between passengers and airline staff to resolve issues promptly and effectively.
- Analyzed feedback to identify areas for improvement in service delivery, driving continuous enhancement initiatives.
- Collaborated with airport authorities to ensure adherence to regulatory requirements during peak travel periods.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
PAX Agent (Lufthansa)
Sunline Services
05.2024 - 03.2025
- Lead Certified for Lufthansa Airlines, overseeing all aspects of flight operations and ensuring smooth coordination between passengers, flight crew, and ground staff.
- Acted as the primary point of contact for resolving passenger issues, including seating arrangements, service discrepancies, and special requests, ensuring excellent customer service.
- Communicated critical information with the captain and ramp team, including boarding times, fueling updates, and final passenger counts.
- Managed and facilitated boarding processes, ensuring timely departures and compliance with airline protocols.
- Supervised bag room operations, ensuring adequate container availability and efficient bag assignment to meet flight schedules.
- Coordinated the tracking and delivery of transfer bags, ensuring timely connections and minimizing delays.
- Expedited the handling of priority and rush bags to their designated destinations.
- Completed end-of-day reports to document bag room performance and operations
- Maintained effective communication with operations and ramp teams to ensure timely cargo delivery and loading.
PAX Agent (LOT Polish Airlines)
Menzies Aviation
06.2023 - 07.2023
- Maintained effective communication with flight attendants, captains, and other personnel involved in aircraft operations.
- Assisted unaccompanied minors throughout their travel journey, from security checkpoints to boarding the plane, and guided them through the U.S. Customs and Border control upon arrival.
- Ensured efficient and orderly boarding of the plane, prioritizing speed and passenger convenience.
- Conducted thorough passport and document verification, ensuring compliance with destination requirements.
- Managed baggage claim operations, addressing issues related to delayed luggage and assisting passengers in retrieving their belongings.
- Demonstrated proficiency in navigating the Amadeus Altea System.
Crew Lead
AM Theaters
12.2021 - 02.2023
- Handled various payments on a P.O.S. machine in the box office.
- Greeted and welcomed guests as they entered the theaters.
- Swept, mopped, and sanitized all theaters after each movie showing.
- Applied age restrictions accordingly using the scanner machine to scan tickets.
- Properly cleaned all bathrooms at the end of each night.
- Ensured quick and reliable service by serving meals and snacks to guests while following kitchen protocols for hot foods.
Cashier
Fresh Farms International Market
06.2019 - 10.2021
- Operating a P.O.S system.
- Accepting payment from customers consisting of cash, credit cards and – Daily balancing of sale transactions.
- Inventory control, stocking items.
- Processing online orders.
- Clean display cases, common shelves, and aisles.
- Assisted other workers as required.
Education
Bachelor's Degree - Finance
Depaul University
Chicago, Illinois06-2027
Bachelor's Degree - Finance
Michigan State University
East Lansing, MI05.2024
High School Diploma -
Von Steuben Metropolitan Science Center
Chicago, IL06.2023
Skills
- Leadership
- Problem-Solving
- Adaptability
- Critical Thinking
- Communication
- Attention To Detail
- Language Skills
- Customer Focus
- Quick Learner
- Teamwork and collaboration
- Time management
- Attention to detail
LANGUAGE
Greek (Native Speaker)
Timeline
PAX Agent (TAP Air Portugal, Air Serbia)
Samsic
03.2025 - Current
PAX Agent (Lufthansa)
Sunline Services
05.2024 - 03.2025
PAX Agent (LOT Polish Airlines)
Menzies Aviation
06.2023 - 07.2023
Crew Lead
AM Theaters
12.2021 - 02.2023
Cashier
Fresh Farms International Market
06.2019 - 10.2021
Bachelor's Degree - Finance
Depaul University
Bachelor's Degree - Finance
Michigan State University
High School Diploma -
Von Steuben Metropolitan Science Center