Demetria Hall
Lansing
Summary
Dynamic Support Shift Lead at Five Below with a strong focus on customer service and team motivation. Successfully trained staff, enhancing productivity and reducing inventory discrepancies. Proven ability in conflict resolution and relationship management, fostering a positive shopping environment and driving sales through effective promotional strategies.
Overview
3
3
years of professional experience
Work History
Support Shift Lead
Five Below
06.2023 - Current
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Coordinated daily shift activities, optimizing workflow and enhancing team productivity.
- Trained new employees on merchandise handling, sales techniques, and store policies.
- Implemented inventory management practices, reducing stock discrepancies and improving availability.
- Monitored sales floor operations, addressing issues to maintain a positive shopping environment.
- Assisted in developing promotional displays that increased customer engagement and sales performance.
- Conducted regular staff meetings to communicate goals, provide feedback, and foster teamwork.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty through effective service strategies.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma - Nursing
Amos Alonzo Stagg
8015 W 111th St, Palos Hills, IL 60465Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff supervision
- Work delegation
- Quality control
- Relationship management
- Daily reporting
- Knowledge sharing
- Shift leadership
- Positive attitude
- Problem-solving
- Flexible schedule
- Training assistance
- Complaint resolution
- Shift paperwork completion
- Client service
- Client support
- Drawer assignments
- Technical support
- Diplomatic and fair
Timeline
Support Shift Lead
Five Below
06.2023 - Current
High School Diploma - Nursing
Amos Alonzo Stagg