Demetri Koutsopanagos
Bolingbrook
Summary
Accomplished leader with a strong background in retail operations, multi-location business ownership, and corrections. Adept at building high-performing teams, optimizing inventory, and delivering exceptional customer experiences. Seeking to apply expertise in operations management and customer service to drive organizational success.
Overview
25
25
years of professional experience
Work History
Class C Store Manager
Circle K
Wheaton
04.2016 - Current
- Led store operations, staff training, and scheduling, improving employee retention.
- Met budgets and operational goals consistently.
- Optimized staffing and inventory, reducing write-offs and ensuring accurate lottery counts.
- Enhanced overall store performance in sales, compliance, and customer satisfaction.
- Promoted to Class C Store Manager, managing multiple store locations.
- Mentored staff, resulting in several promotions to management.
- Improved staffing, inventory control, and operational efficiency across stores.
- Consistently met or exceeded budgets and performance goals.
Owner/Operator
Euro Net Cafe Inc
St. Petersburg
01.2010 - 01.2016
- Owned and operated three café locations, serving 5,000–6,000 customers per week.
- Managed staff hiring, training, scheduling, and performance.
- Oversaw budgets, payroll, and cost control to maximize profitability.
- Implemented marketing strategies to grow customer base and drive sales.
- Maintained high customer satisfaction and consistent service quality.
Corrections Officer
01.2001 - 01.2010
- Supervised inmates and maintained facility security.
- Enforced rules, monitored behavior, and prepared incident reports.
- Responded to emergencies, assisting injured officers; earned a formal commendation.
- Trained new staff and supported operational procedures.
Education
B.A. - Applied Science
Southern Illinois University
Carbondale, IL05.1990
Auto & Diesel Mechanics
Lincoln Technical Institute
Chicago, IL05.1984
High School Diploma -
Gordon Technical High School
Chicago, IL05.1983
Certified Corrections Officer -
Sarasota County Sheriff’s Academy
FLHuman Diversity Certification
Florida Dept. of Law Enforcement
Tallahassee, FLM.B.A. -
Roosevelt University
Chicago, ILSkills
- Staff training
- Mentoring
- Scheduling
- Employee retention
- Multi-location management
- Inventory control
- Budgeting
- Conflict resolution
- Service quality
- Satisfaction
- Payroll
- Cost control
- Revenue growth
- Corrections protocols
- Regulatory compliance
- Risk management
- Emergency response
- Operational improvements
- Auto & diesel mechanics
- Point-of-sale systems
- Reporting
Websites
Timeline
Class C Store Manager
Circle K
04.2016 - Current
Owner/Operator
Euro Net Cafe Inc
01.2010 - 01.2016
Corrections Officer
01.2001 - 01.2010
B.A. - Applied Science
Southern Illinois University
Auto & Diesel Mechanics
Lincoln Technical Institute
High School Diploma -
Gordon Technical High School
Certified Corrections Officer -
Sarasota County Sheriff’s Academy
Human Diversity Certification
Florida Dept. of Law Enforcement
M.B.A. -
Roosevelt University
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