Demario Moore
Chicago
Summary
Resourceful Night Auditor with background handling financial and administrative tasks during late-night shifts. Experience includes auditing daily transactions, reconciling discrepancies, and providing quality customer service to ensure smooth hotel operations. Strengths include problem-solving abilities, strong knowledge of accounting principles, and adept use of reservation software. Made significant impacts in previous roles by improving efficiency through implementation of effective audit procedures.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Night Auditor
The Whitehall Hotel
Chicago
04.2025 - Current
- Tracks room revenues, occupancy percentages, and other front office operating statistics.
- Process guest check-outs and handles monetary transactions.
- Possess a working knowledge of the reservations department, takes same day reservations and future reservations, when necessary, knows cancellation procedures.
- Oversees front office/front desk operations during the overnight shift while providing excellent guest services.
- Verifies all account postings and balances.
- Prepares summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Checks front office accounting records for accuracy and compiles information for the hotel's financial records.
Operations Supervisor Terminals 1-2-3
The Diverse Facility Solutions
Chicago O'Hare
10.2024 - 03.2026
- Makes rounds to check for crew coverage of designated work areas, gives special cleaning instructions and/ or assignments, and is in compliance with direction of upper Management.
- Conducts inspections and investigates tenant/customer complaints of the building, and checks for cleanliness and repairs as required.
- Trains and ensures the subordinate staff understands their job requirements, this includes the proper cleaning methods, the use of equipment, safety practices, illness and injury prevention and work regulations.
- Review schedules, create and manage new and reoccurring trainings.
- Assists with ensuring overall customer satisfaction, this includes daily reporting to upper management.
- Supervised daily operations to ensure efficient workflow and service delivery.
- Trained new employees on safety protocols and operational procedures.
- Conducted regular inspections to ensure compliance with safety standards and regulations.
Food and Beverage Manager
The Embassy Suites by Hilton
Schaumburg
07.2024 - 11.2024
- Scheduled the use of facilities and catering services for events such as banquets and receptions, while negotiating details of these arrangements with clients.
- Estimated quantities of food, liquor, wine and other beverages to purchase appropriate amounts for events.
- Assisted in the setup and breakdown of banquet functions.
- Scheduled working hours for staff, provided training and delegated tasks for 20-35 staff members during each event.
- Inventory Managing stock rotation and inventory of consumables and perishables Reviewed event billing documents for accuracy and approved payments.
- Cost control: Managing the food and beverage budget, forecasting future requirements, and reporting on costs and expenditures.
- Managing the restaurant and bar and grill.
Account Manager
Hospitality Parking Services
Chicago
03.2021 - 07.2024
- Manage over 27 employees by planning, scheduling and directing all activities related to hotel accounts.
- Achieved a profit 30% higher than the anticipated $205,000 for Q3 in 2023.
- Recruit, hire, and provide ongoing training to hospitality management staff.
- Responsible for managing the finances of 4 hospitality locations and ensuring adherence to budget and revenue enhancements.
- Maintain a claim rate of less than 12% to ensure a safe working environment and no vehicle damage.
- Ensure that safety related training and prevention initiatives are occurring consistently within the market.
- Create and assign work schedules to ensure the timely delivery of quality service.
- Investigate employee concerns and problem solve issues, while adhering to management rules and regulation.
- Quickly resolve customer complaints related to employee performance and services rendered.
FEDEX Delivery Driver
ALPIMEX, Inc.
Wheeling
03.2020 - 07.2022
- Completed approximately 220 deliveries daily, 6 days per week, while maintaining a high level of professionalism and superior customer service.
- Responsible for territory in the North Chicago Suburbs.
- Handled packages with care, and demonstrated the ability to lift heavy items of (greater than 100lbs) repeatedly while climbing, balancing, kneeling, crouching, walking etc.
Assistant Banquet Manager
The Peninsula Chicago Hotel
Chicago
09.2014 - 09.2020
- Managed approximately 100 banquet events each month.
- Scheduled working hours for staff, provided training and delegated tasks for 20-35 staff members during each event.
- Organized registration of event participants.
- Utilized customer feedback in order to improve services provided.
- Reviewed event billing documents for accuracy and approved payments.
- Responsible for maintaining a $9 million dollar budget, while also monitoring payroll records and financial transactions.
- Scheduled the use of facilities and catering services for events such as banquets and receptions, while negotiating details of these arrangements with clients.
- Estimated quantities of food, liquor, wine and other beverages to purchase appropriate amounts for events.
- Assisted in the setup and breakdown of banquet functions.
Education
Associate of Arts - Accounting And Finance
Harold Washington College
Chicago, IL 09.2014 - 05.2017
Skills
- Hospitality
- Management
- Coaching and Development
- Customer Service
- Operations
- Interviewing & Hiring
- POS Systems
- Inventory Control
- Payroll
- Budgeting
- Forecasting
- SEO
- Google Analytics
- MS Office
- Profit and Loss Management
- Paycom
- Opera
- OnQ
- Financial reporting
- Paylocity
Certifications
- Certified Food Protection Manager
- City of Chicago Sanitation License
- Food Handlers License
- Food Safety Management Principles
Timeline
Night Auditor
The Whitehall Hotel
04.2025 - Current
Operations Supervisor Terminals 1-2-3
The Diverse Facility Solutions
10.2024 - 03.2026
Food and Beverage Manager
The Embassy Suites by Hilton
07.2024 - 11.2024
Account Manager
Hospitality Parking Services
03.2021 - 07.2024
FEDEX Delivery Driver
ALPIMEX, Inc.
03.2020 - 07.2022
Associate of Arts - Accounting And Finance
Harold Washington College
09.2014 - 05.2017
Assistant Banquet Manager
The Peninsula Chicago Hotel
09.2014 - 09.2020