Demarco Johnson
Chicago
Summary
Accomplished claims adjuster with extensive experience in managing case files and resolving disputes. Recognized for mentoring junior staff and maintaining accurate records, ensuring compliance while delivering exceptional service throughout the claims lifecycle.
Overview
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1
Certification
Work History
Sr. Claims Adjuster
Gallagher Bassett Services Inc.
Rolling Meadows
- Investigated complex claims to uncover fraud and resolve discrepancies.
- Evaluated claims for eligibility and determined appropriate settlements to ensure fair outcomes.
- Coordinated communication among claimants, attorneys, and insurance agents to expedite claims processing.
- Oversaw claims processing desk for Indiana and Illinois jurisdictions, ensuring compliance with state regulations. for both Indiana/IL Jurisdictions.
- Managed case files in Gallagher Bassett's claims management system, ensuring accurate record-keeping.
- Mentored junior claims adjusters on best practices to enhance team knowledge and performance.
Claims Adjuster
Sedgwick
Chicago
- Managed claims desk operations across Illinois, Indiana, Wisconsin, and Minnesota, streamlining processes to enhance service delivery.
- Investigated claim issues through documentation collection and party interviews, resolving disputes and ensuring timely claim settlements.
- Collaborated with legal teams to assess liability and identify coverage options, facilitating informed decisions for claims management.
- Communicated findings and recommendations to clients and carriers to facilitate informed decision-making.
- Maintained accurate claims processing records in company management system to ensure compliance.
Senior Claims Adjuster
Crawford Company
Lake Zurich
- Managed case files, ensuring compliance with company policies and regulations to support accurate claims processing.
- Guided junior adjusters in best practices and procedures, enhancing team efficiency and consistency.
- Maintained client communication throughout claim life cycle, providing timely status updates and resolution options to foster trust and satisfaction.
- Maintained client communication throughout claim life cycle, providing status updates and resolution options.
- Negotiated settlements with claimants to achieve fair claim resolutions.
Education
Bachelor of Arts - Communications
DePaul University
ChicagoSkills
- Claims management
- Claims negotiation
- Risk assessment
- Policy interpretation
- Data analysis
- Negotiation strategies
- Problem resolution
- Effective communication
Certification
- FLORIDA ALL LINES
#G339433
Timeline
Sr. Claims Adjuster
Gallagher Bassett Services Inc.
Claims Adjuster
Sedgwick
Senior Claims Adjuster
Crawford Company
Bachelor of Arts - Communications
DePaul University