Delvonte Pierre
Round Lake
Summary
Dedicated and results-oriented youth services professional with over eight years of experience in residential care, transitional living, and child welfare. Recognized for strong leadership and supervisory capabilities, managing teams of up to 14 staff in high-demand environments. Brings deep expertise in crisis intervention, program development, and youth engagement, with a consistent focus on trauma-informed, strengths-based care. Certified in CPI, CPR, and TCI, with prior training in CWEL and CERAP—open to renewal as needed. Committed to maintaining regulatory compliance and cultivating supportive, structured environments that help youth thrive.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TLP Program Coordinator
Shelter Inc.
Arlington Heights
03.2025 - Current
- Supervise a team of 8–10 direct care staff within a Transitional Living Program serving DCFS youth ages 18–21, ensuring coverage across all shifts and maintaining consistent staff presence.
- Provide onboarding, orientation, and ongoing training for new staff, including reviewing TLP policies, DCFS standards, and trauma-informed care practices.
- Interview and help select new hires, interns, and potential youth participants for placement, ensuring alignment with program goals and youth needs.
- Conduct regular 1:1 supervisions, performance reviews, and team meetings to provide feedback, set expectations, and promote professional growth.
- Monitor and coach staff in real time to address performance concerns, improve client engagement strategies, and reinforce behavior management protocols.
- Create, maintain, and adjust weekly staffing schedules, manage call-offs, and reassign duties during emergencies to ensure continuous supervision and safety.
- Oversee all documentation completed by staff, including shift notes, critical incidents, and resident updates, ensuring accuracy and timeliness.
- Support team members through escalated situations and crisis response, providing de-escalation coaching and following up with incident reviews.
- Facilitate interdepartmental communication between clinical staff, case managers, and outside stakeholders during MDTs and treatment planning.
- Review and approve chore rotations, room inspections, and community meetings, ensuring youth accountability and consistent program expectations.
- Monitor facility cleanliness, room conditions, and safety compliance, assigning follow-up responsibilities to staff as needed.
- Serve as the primary contact during supervisor’s absence, handling shift decisions, client emergencies, and facility issues.
- Track staff certifications and coordinate re-certification timelines for CPI, CPR, and other mandated trainings.
- Maintained accurate records of program activities and participant engagement.
- Delegated tasks to staff and volunteers during organized events.
- Maintained up-to-date records related to program activities.
Mental Health Specialist II
Allendale Association
Lake Villa
08.2024 - Current
- Deliver therapeutic support to youth with behavioral and emotional challenges in a residential treatment setting.
- Provided individual and group therapy sessions for diverse client needs.
- Developed and implemented personalized treatment plans for clients.
- Facilitated crisis intervention and de-escalation techniques as needed.
- Documented client progress and treatment outcomes in electronic records systems.
- Participated in staff training programs to enhance therapeutic practices.
- Collaborate with clinical staff and treatment teams to implement behavior management plans.
- Maintain TCI-compliant interventions and ensure a safe, structured environment for all residents.
- Provided crisis intervention services in emergency situations.
- Monitored clients' progress toward meeting their therapeutic goals.
- Assisted clients in overcoming dependencies, adjusting to change and removing bad habits.
Program Manager
360 Youth Services
Lisle
04.2022 - 01.2025
- Directed a DCFS-licensed group home and supervised a team of 10–14 employees, including case managers, behavioral specialists, and direct care staff across multiple shifts.
- Oversaw all aspects of team performance, including hiring, onboarding, training, coaching, corrective action, and conducting annual performance evaluations.
- Led recruitment efforts by screening applicants, conducting interviews, and ensuring candidates aligned with trauma-informed care principles.
- Scheduled and managed shift coverage, approved time off, and adjusted staffing ratios in real-time to maintain DCFS compliance and program integrity.
- Implemented and monitored professional development plans, ensuring staff maintained required certifications such as CPR and CPI, and remained aligned with DCFS policy changes.
- Facilitated weekly staff meetings, set performance goals, and held individual supervisions to promote accountability and staff morale.
- Created and enforced policies for documentation, youth engagement, crisis response, and behavior management, ensuring consistent practices across the team.
- Oversaw operational functions, including budget planning, inventory tracking, facility maintenance, and resource procurement.
- Interviewed potential youth clients for placement, coordinated with Central Matching, and ensured appropriate support plans were developed prior to intake.
- Directed all intake processes and orientation, assigning case managers, reviewing legal documents, and developing individualized treatment plans.
- Maintained agency accreditation standards and licensing compliance, including preparing for audits, submitting reports, and resolving corrective action items.
- Facilitated meetings to discuss program progress and address challenges.
- Coordinated program development for youth services and community engagement initiatives.
- Oversaw budget planning and allocation for multiple program initiatives.
- Led team meetings to discuss progress, challenges, and strategic goals.
- Managed external client and business partner relationships.
- Delegated work to staff, setting priorities and goals.
Case Manager
Unity Parenting
Chicago
06.2021 - 04.2022
- Conducted monthly home visits and arranged supervised family visitations.
- Transported youth to biological parent visits and coordinated support services.
- Managed a caseload of 20+ youth and provided case documentation and court reporting.
- Referred clients to wraparound services and monitored progress toward treatment goals.
- Participated in licensing, training, and recruitment of foster homes.
- Worked with interdisciplinary teams to support reunification or permanency outcomes.
Child Welfare Specialist
Lawrence Hall
Chicago
08.2020 - 06.2021
- Provided comprehensive case management for children and foster families, including visitation, placement, and service coordination.
- Maintained regular face-to-face contact and supported foster parents with home monitoring and resources.
- Wrote Client Service Plans and presented at ACRs; appeared in court and documented case notes and incident reports.
- Complied with DCFS guidelines and foster parent legislation.
- Contributed to quality improvement efforts and participated in permanency planning for youth.
Child Welfare Specialist
Oklahoma Department of Human Services (OKDHS)
Lawton
03.2019 - 08.2020
- Conducted investigations into allegations of child abuse/neglect and completed comprehensive safety assessments.
- Developed and implemented treatment plans and facilitated family team meetings.
- Initiated removals and coordinated out-of-home placements, collaborating with DA's office and law enforcement.
- Testified as an expert witness in juvenile court and submitted legal documentation.
- Coordinated permanency planning and case management services to support adoption, guardianship, or reunification.
- Recruited and trained Bridge resource families; helped evaluate shelter placements and child wellness.
- Performed child abuse hotline intakes for statewide coverage, documenting reports 24/7 during rotation.
Youth Care Worker
Comanche County Juvenile Detention Center
Lawton
02.2018 - 03.2019
- Provided direct supervision to detained youth during meals, recreation, and housing routines.
- Transported residents to court hearings and medical appointments.
- Enforced facility safety regulations and completed daily activity and incident reports.
Summer Camp Counselor & Child Watch Staff
Lawton Family YMCA
Lawton
05.2015 - 08.2016
- Supervised youth in day camp setting and developed daily activity schedules.
- Ensured child safety on field trips and during transitions around the facility.
- Maintained CPR certification and communicated with parents on a regular basis.
Education
B.A. - Criminal Justice
Cameron University
Lawton, OK05-2017
High School Diploma -
Lawton High School
Ft. Sill, OKSkills
- Program and staff supervision
- Staff recruitment and onboarding
- Crisis response and de-escalation
- Youth development and trauma-informed care
- Employee scheduling and shift management
- Staff evaluations and one-on-one supervision
- Program development and compliance
- DCFS standards and licensing
- Interviewing clients for placement
- Training and certification oversight (CPI, CPR)
- Budgeting and resource management
- Case coordination and documentation (HMIS/SACWIS)
- Team building and coaching
- Property oversight and safety protocols
- Effective communication
- Problem solving
- Team collaboration
- Payroll procedure oversight
- Resident support
- Positive rapport
- Interviewing skills
- Attention to detail
- Social services
- Program implementation
- Policy implementation
- CPR/AED
- Relationship building
- Facility management
- Positive working relationships
Certification
- CPI Certified
- TCI Trained
- CPR Certified
- CWEL (Previously Certified)
- CERAP (Previously Trained)
- Open to renewing CWEL and CERAP certifications if required.
References
References available upon request.
Timeline
TLP Program Coordinator
Shelter Inc.
03.2025 - Current
Mental Health Specialist II
Allendale Association
08.2024 - Current
Program Manager
360 Youth Services
04.2022 - 01.2025
Case Manager
Unity Parenting
06.2021 - 04.2022
Child Welfare Specialist
Lawrence Hall
08.2020 - 06.2021
Child Welfare Specialist
Oklahoma Department of Human Services (OKDHS)
03.2019 - 08.2020
Youth Care Worker
Comanche County Juvenile Detention Center
02.2018 - 03.2019
Summer Camp Counselor & Child Watch Staff
Lawton Family YMCA
05.2015 - 08.2016
B.A. - Criminal Justice
Cameron University
High School Diploma -
Lawton High School