Delta Brown
Mt. Vernon
Summary
I began my career with Durham School Services in 2011 as a School Bus Driver. In 2014, I was promoted to Safety Training Supervisor, where I was responsible for driver training, compliance, and safety initiatives. In 2026, I advanced to the role of Operations Supervisor, further expanding my leadership and operational responsibilities.
Throughout my tenure with Durham, I have gained experience in a wide range of roles, including overseeing daily operations, invoicing, routing, driver development, customer service, and even operating a school bus when needed to support the team. These experiences have provided me with a comprehensive understanding of our business and reinforced my commitment to Durham's success.
I completed the Build the Bench program in 2023 which provided me the specific knowledge, leadership development, and strategic skills necessary to continue advancing in my career.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Durham Schools Services
02.2026 - Current
• Improved key performance indicators (KPIs), on-time performance (OTP), and billing accuracy, enhancing service delivery and customer satisfaction.
• Managed payroll operations, ensuring accurate and timely compensation for all employees.
• Partnered with the General Manager to improve customer satisfaction through proactive issue resolution and service quality initiatives.
• Oversaw daily operations of the Customer Service Center (CSC), ensuring efficiency, productivity, and compliance with company standards.
• Conducted regular performance evaluations for direct reports, identifying development opportunities and establishing actionable improvement plans.
• Ensured adherence to company policies, industry regulations, safety standards, and local laws across all operational activities.
• Reduced employee turnover by fostering a positive workplace culture, addressing employee concerns, and promoting engagement initiatives.
• Implemented quality control processes that minimized operational errors and increased overall customer satisfaction.
Illinois Safety Officer
Illinois Safety Officer
06.2015 - Current
• Conducted third-party commercial driver's license (CDL) testing for new driver candidates, ensuring compliance with state testing standards and regulations.
• Served as the primary liaison between Durham School Services and the Illinois Secretary of State's office, facilitating communication and ensuring regulatory compliance.
• Maintained accurate and comprehensive testing records and documentation, consistently meeting audit requirements and state compliance standards.
Safety Training Supervisor
Durham School Services
01.2011 - 02.2026
- Oversaw daily operations in Wright City, Mo and Salem II locations. (2 yrs.)
- CDL with PSB endorsements for 16 years.
- Oversee employee training using the School Bus Safety program.
- Conduct onboarding of new employees.
- Recruiting
- Taleo
- Veratrans/Transversa
- ByteCurve 360
- Share Point/Pipeline
- Excel
- Beacon
- Oracle
- Zonar
- KPI
- HireRight
- Lytx
- Samsera
- Domo
- Concur
- Compass
Illinois School Bus Instructor
Illinois School Bus Instructor
01.2015 - 01.2023
- Conduct 8-hour classes for new school bus drivers.
- Conduct 2-hour refresher classes for current drivers.
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
Timeline
Operations Supervisor
Durham Schools Services
02.2026 - Current
Illinois Safety Officer
Illinois Safety Officer
06.2015 - Current
Illinois School Bus Instructor
Illinois School Bus Instructor
01.2015 - 01.2023
Safety Training Supervisor
Durham School Services
01.2011 - 02.2026