Eugene Smith
Rural Carrier Associate
Manteno,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Rural Carrier Associate
United States Post Office
8 2022 - Current
- Provide exceptional customer service, addressing concerns and resolving issues promptly
- Enhance operational efficiency by sorting and organizing mail for efficient delivery routes
- Demonstrate flexibility in adjusting to unexpected staff shortages or increased workload demands
Brand Ambassador
VIPDesk
02.2022 - 07.2022
- Assist customers with issues that arise in regard to order and billing pertaining to Herff Jones graduation products such as cap & gown, class rings and graduation announcements
Freelancer
Engage Studio
06.2019 - 01.2022
- Offer services to small business owners to boost audience engagement & online presence
AppleCare Senior Supervisor
KellyConnect
06.2018 - 06.2019
- Utilized “P.A.I.R.” concept: Probe, Analyze, Isolate, and Resolve, as a roadmap to issue resolution, express ownership as best interest of the customer for extenuating or prolonged issues, call log & compliance accuracy, mentor non-senior advisors
Assistant Store Manager Trainee
Walgreens
03.2017 - 11.2017
- Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets
- Oversaw the operation of a Walgreens store; analyzed financial & performance data for the store, pharmacy, and clinic
- Ensure training of team members, provide coaching & mentoring; handle cash & merchandising
Assistant Manager
Wendy’s Restaurant
06.2016 - 11.2016
- Assisted in managing a multimillion-dollar restaurant with the focus of hiring and training new staff, crew scheduling, food safety and customer satisfaction
Assistant Manager
Linman Family McDonalds
03.2015 - 03.2016
- Led shifts of a multimillion-dollar restaurant while managing staff, ensuring food safety, and maintaining high standards of customer service during high-volume, fast-paced operations
Freelance Auditor
Gigwalk, Inc
01.2012 - 01.2016
- Utilized information via mobile platform to verify product placement and compile information
Shift Supervisor
CVS Pharmacy
01.2010 - 01.2012
- Supervised employees, managed shifts, handled cash functions, established priorities
Loss Prevention/Media Sales
Best Buy
1 2004 - 1 2006
- Prevented internal and external theft: securely opened and closed store, monitored unusual behavior
Education
MBA - Strategic Leadership
Olivet Nazarene University
Bourbonnais, IL 08.2015 - 10.2017
Master of Arts - Political Theory
Olivet Nazarene University
Bourbonnais, IL 08.2013 - 08.2017
Bachelor of Arts - Political Science
Olivet Nazarene University
Bourbonnais, IL 08.2012 - 05.2013
Skills
Planning and Coordination
Decision-Making
Flexible and Adaptable
Excellent Communication
Local area route knowledge
Accomplishments
Pi Sigma Alpha, Food Safety Manager, ONU Crawford Scholarship, Kankakee Election Judge, NIU Leadership Awards, NIU RHA President, NIU SA Senator
Timeline
Brand Ambassador
VIPDesk
02.2022 - 07.2022
Freelancer
Engage Studio
06.2019 - 01.2022
AppleCare Senior Supervisor
KellyConnect
06.2018 - 06.2019
Assistant Store Manager Trainee
Walgreens
03.2017 - 11.2017
Assistant Manager
Wendy’s Restaurant
06.2016 - 11.2016
MBA - Strategic Leadership
Olivet Nazarene University
08.2015 - 10.2017
Assistant Manager
Linman Family McDonalds
03.2015 - 03.2016
Master of Arts - Political Theory
Olivet Nazarene University
08.2013 - 08.2017
Bachelor of Arts - Political Science
Olivet Nazarene University
08.2012 - 05.2013
Freelance Auditor
Gigwalk, Inc
01.2012 - 01.2016
Shift Supervisor
CVS Pharmacy
01.2010 - 01.2012
Rural Carrier Associate
United States Post Office
8 2022 - Current
Loss Prevention/Media Sales
Best Buy
1 2004 - 1 2006
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