Delaney Rehkemper
Highland,IL
Summary
Dynamic Bank Teller with proven expertise at Bank of Hillsboro, excelling in high-volume transactions and cash management. Recognized for exceptional attention to detail and professionalism, fostering strong customer relationships. Successfully resolved issues and educated clients on digital banking, enhancing service quality and trust. Committed to optimizing customer experiences and financial security.
Overview
4
4
years of professional experience
Work History
Bank Teller
Bank of Hillsboro
02.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
Restaurant Manager
Applebee's Grill + Bar
06.2021 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
High School
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
Timeline
Bank Teller
Bank of Hillsboro
02.2024 - Current
Restaurant Manager
Applebee's Grill + Bar
06.2021 - 02.2024
High School Diploma -
High School
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