Delaney Driscoll
Dunlap
Summary
I am a skilled worker in both the retail environment and restaurants environment. I am a personal and friendly worker who puts the customers before all else but still makes sure the company gets to where it needs to be during my shift. A few things I would do at Fired Up include, restocking pottery, glazing/firing the pottery, refilling paint, working with customers, etc. A few tasks I had at Clink Bar and Events include, serving and welcoming customers, delivering food/drinks, managing space and tables with the crowd, bussing tables, etc. Throughout both of these jobs I have learned to be more professional and I have learned effective skills in communication, attitude, and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Clink Bar and Events
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Sales Associate
Fired Up Pottery
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Peoria Notre Dame
Peoria, IL05-2025
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Teamwork and cooperation
- Self-discipline
- Leadership team building
- Fundraising
- Strong work ethic
- Coachability
Certification
- First Aid Certification - American Red Cross.
- Illinois Driver's License
- CPR/AED Certification
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Server
Clink Bar and Events
01.2025 - Current
Sales Associate
Fired Up Pottery
06.2022 - Current
Peoria Notre Dame
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