Delaney Boren
Quincy
Summary
I am a reliable and punctual employee that is able to handle fast-paced work. I am self motivated and am looking for a business that I can dedicate my abilities too as well as successfully grow with. I have strong leadership skills and will represent the company in the most professional way possible.
Overview
15
15
years of professional experience
Work History
Sales
Sephora at Kohls
Quincy
10.2024 - Current
- Provided personalized product recommendations to enhance customer satisfaction and drive sales.
- Demonstrated in-depth knowledge of beauty products and trends to assist customers effectively.
- Conducted regular inventory audits to ensure accurate stock levels and minimize discrepancies.
- Assisted in visual merchandising efforts to create an inviting shopping environment.
- Engaged with customers through proactive outreach to increase loyalty and repeat business.
- Utilized sales data to identify trends and adjust strategies to maximize performance.
- Trained new employees on product knowledge and customer service best practices.
- Maintained cleanliness and organization of the sales floor for a professional appearance.
Sales
Herbal remedies
Quincy
04.2021 - 07.2023
- Presented knowledge of cannabis use, regulation and effects
- Ensured all customers are of age and up to date on current laws and regulations
- Followed an order of operations procedure to adhere to state regulations
- Provided attention to detail, communication and organizational skills
- Multitask in a fast-paced environment while adapting to frequent changes within the industry
- Recorded and documented daily inventory products
Interior Designer Manager
Don Smith Paint
Springfield
08.2019 - 03.2020
- Produced cost-effective and attractive designs for residential and commercial clients.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Trained junior team members and mentored on important procedures.
- Kept all areas clean, organized and in line with company professional standards.
Barista
Free Press Coffee
Pittsfield
05.2018 - 08.2019
- Make and serve beverages and food
- Maintain a safe, clean and professional workspace
- Answer phone call and take orders
- Restock bar and maintain inventory control
Sales associate/ third key management
Kay Jewelers
Quincy
10.2014 - 01.2019
- Created memorable, positive experiences for every customer, offering personalized support for all facets of sales and service.
- Organized training for new team members and routine retraining for established employees to keep all associates operating consistently.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
- Boosted sales consistently, building attractive displays and effectively merchandising products.
- Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers.
- Prioritized sales activities for maximum returns, including calling on active and dormant accounts to offer new products and services.
- Protected institution from losses by closely monitoring customers and account activity.
Cashier
County Market
Pittsfield
08.2010 - 08.2014
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays.
- Trained new retail team members in customer-focused strategies, maintaining high team standards.
- Processed smooth refunds and exchanges for different products.
- Greeted every person promptly and offered friendly, knowledgeable service.
- Kept cash register accurate by carefully processing cash and credit payments.
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
Education
Associates degree - business management, nursing
John Wood Community college
Quincy, IL05.2019
Associate of Arts - Business Management
Quincy University
Quincy, ILSkills
- Time management skills
- Creative problem solving
- Technical writing and skills
- Organizational skills
- Interpersonal communication skills
- Conflict resolution
- Team motivation
- Conceptual skills
- Delegation
- Team leadership
- Performance management
- Business development
- Product recommendations
- Visual merchandising
- Inventory management
References
- Sheri Jenkins, Former Boss, 217-617-2969
- Heather Frankel, Subordinate, 217-430-3764
- Deb Graham, Peer, 217-779-7680
Timeline
Sales
Sephora at Kohls
10.2024 - Current
Sales
Herbal remedies
04.2021 - 07.2023
Interior Designer Manager
Don Smith Paint
08.2019 - 03.2020
Barista
Free Press Coffee
05.2018 - 08.2019
Sales associate/ third key management
Kay Jewelers
10.2014 - 01.2019
Cashier
County Market
08.2010 - 08.2014
Associates degree - business management, nursing
John Wood Community college
Associate of Arts - Business Management
Quincy University