Delaney Arnold
Robinson
Summary
Business-oriented professional with proven expertise in front office supervision and office management. Consistently delivers exceptional service while efficiently handling inquiries and optimizing office procedures. Proficient in schedule management, payroll administration, and business correspondence. Thrives in high-pressure environments, demonstrating adaptability and a positive attitude in team settings.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Robinson Sew & Vac
Robinson
11.2015 - Current
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Developed and implemented a comprehensive social media strategy to increase brand awareness and engagement.
- Optimized posts for SEO purposes by researching relevant keywords and hashtags.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Developed relationships with suppliers to negotiate better prices.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
Associate of Applied Science - General Studies
Lincoln Trail College
Robinson, IL05-2010
High School Diploma -
Robinson High School
Robinson, IL05-2008
Some College (No Degree) - Process Technology
Lincoln Trail College
Robinson, ILSkills
- Customer service and support
- Social media management and monitoring
- Schedule coordination and management
- Customer relationship management
- Staff management and training
- Project management
- Sales expertise
- Billing and filing administration
Affiliations
- Youth soccer coach
- Youth softball coach
- Outdoors enthusiast
References
References available upon request.
Timeline
Customer Service Manager
Robinson Sew & Vac
11.2015 - Current
Associate of Applied Science - General Studies
Lincoln Trail College
High School Diploma -
Robinson High School
Some College (No Degree) - Process Technology
Lincoln Trail College
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