Summary
Overview
Work History
Education
Skills
Timeline
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Delana Lee

Chicago

Summary

Dynamic Ramp Agent with proven expertise at Envoy Airlines in baggage handling. Demonstrated strong problem-solving skills while ensuring compliance with safety procedures. Recognized for training new team members and enhancing operational efficiency, contributing to a safer and more effective ramp environment. Committed to excellence in service and teamwork.

Overview

2026
2026
years of professional experience

Work History

Ramp Agent

Envoy Airlines
05.2023 - Current
  • Operated ground support equipment to ensure timely aircraft servicing
  • Coordinated loading and unloading of baggage, cargo, and mail
  • Conducted safety checks on equipment and work area prior to operations
  • Communicated with flight crews regarding baggage handling and loading procedures
  • Assisted in training new ramp agents on operational procedures and safety protocols
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
  • Connected electrical power unit and hoses to aircraft.

Ramp Agent

PrimeFlight
01.2021 - 2023
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Checked cargo and baggage for security to meet TSA regulations.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Deiced aircraft before takeoff for safety during inclement weather.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Safely guided aircraft to and from gates, maintaining strict adherence to safety protocols.

Warehouse Inventory Associate

Project Verte
2021 - 2023
  • Operated inventory management systems to track stock levels and ensure accuracy.
  • Conducted regular audits to maintain inventory integrity and identify discrepancies.
  • Received and processed incoming shipments while verifying product quality and quantity.
  • Collaborated with team members to optimize warehouse layout for improved efficiency.
  • Assisted in training new employees on safety standards and operational procedures.
  • Utilized handheld scanners for real-time data entry and inventory updates.
  • Upheld company values and culture by consistently demonstrating a strong work ethic, professionalism, and dedication to quality service.

Sales Associate

Footlocker Retail
2018 - 2021
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale system, ensuring efficient checkout.
  • Maintained store presentation standards by organizing merchandise and displays effectively.
  • Collaborated with team members to achieve daily sales goals through proactive engagement.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Contributed to inventory management by tracking stock levels and assisting with restocking efforts.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

Steinmetz
Chicago, IL
06-2019

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Baggage handling
  • Safety procedures compliance
  • Safety procedures
  • Ramp security
  • Team leadership
  • Weight/balance loading
  • Hazardous materials handling
  • Live cargo handling

Timeline

Ramp Agent

Envoy Airlines
05.2023 - Current

Ramp Agent

PrimeFlight
01.2021 - 2023

Warehouse Inventory Associate

Project Verte
2021 - 2023

Sales Associate

Footlocker Retail
2018 - 2021

High School Diploma -

Steinmetz

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Delana Lee