Delali ADADO
Maywood
Summary
Knowledgeable Customer service representative and appointment settler with robust background in managing front-desk operations and administrative tasks. Proven track record of streamlining appointment scheduling and enhancing customer satisfaction. Demonstrated skills in multitasking and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Kraft Hein
03.2022 - 01.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Work From Home Agent
Texas Healthcare Linen
11.2019 - 03.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
Trainer Assistant
Hon
08.2016 - 11.2019
- Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
- Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
- Assisted lead trainer in developing customized training materials for different learning styles and needs.
- Provided coaching and mentoring to employees.
Bilingual Secretary
Xpac
01.2015 - 08.2016
- Participated in networking events aimed at connecting professionals within the multilingual community leading to beneficial business relationships.
- Handled confidential information professionally, maintaining strict discretion when dealing with sensitive matters.
- Assisted in the preparation of bilingual presentations, enhancing audience engagement and comprehension.
- Facilitated efficient meetings by providing real-time interpretation services between English and French speakers.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Secretary Trainee
Cifop Togo
10.2013 - 01.2015
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Arts - Business Management and leadership
Bellevue University
Bellevue, NE12-2024
Associate of Arts -
Scott Community College
Bettendorf, IA05-2022
Bilingual secretary school -
CIFOP
01.2014
High School Diploma -
College Protestant
Togo05-2011
Skills
- Writing communication
- Digital communication
- Talent acquisition
- Verbal Communication
- Time management
- Critical thinking
- Organization skills
- Strong work ethic
- Reception management
- File organization
Certification
- Certificate in business management and leadership
- Certificate in marketing and merchandising
- Certificate in Operations and Performance Management
- Certificate in Introductory Business Intelligence and Financial Analysis
- Certificate in Communication and Team Building
- Microsoft Office Specialist (MOS) - Microsoft.
Honorsandawards
- Member of Omega Nu Lambda, 2023
- GPA, 3.9
Training
- Word
- Excel
- Power point
- Outlook
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Receptionist Administrator
Kraft Hein
03.2022 - 01.2023
Work From Home Agent
Texas Healthcare Linen
11.2019 - 03.2022
Trainer Assistant
Hon
08.2016 - 11.2019
Bilingual Secretary
Xpac
01.2015 - 08.2016
Administrative Secretary Trainee
Cifop Togo
10.2013 - 01.2015
Bilingual secretary school -
CIFOP
Bachelor of Arts - Business Management and leadership
Bellevue University
Associate of Arts -
Scott Community College
High School Diploma -
College Protestant
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