Lakisha Morgan
Naperville
Summary
I am currently looking for a position in an environment that offers a greater challenge, and the opportunity to help the company advance efficiently and productively.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Receptionist/Clinical Liaison/Medical Assistant
Duly
Lisle
02.2023 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Answered multi-line phone system and directed calls to appropriate departments.
- Assisted in organizing company events by coordinating logistics and communication.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assessed patient needs through thorough evaluations and consultations.
- Facilitated communication between patients, families, and medical staff effectively.
- Educated patients and family members about disease processes, treatment plans, medications, and follow-up care instructions.
- Documented notes during patient visits.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Tour Bus Driver
Big Bus Tour
Chicago
06.2019 - 12.2022
- Assisted passengers in loading wheelchairs or other mobility aids.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Announced stops clearly to help passengers disembark at correct locations.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Kept vehicles in good working order by maintaining fluid levels and reporting any major mechanical problems.
Assistant Teacher
Right At School LLC
Chicago
08.2017 - 06.2019
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators about students' progress and needs.
- Led instruction for small groups of children.
- Assembled instructional materials for children's projects and play-time.
- Promoted calm, disciplined classroom setting for successful learning.
- Supervised test-taking within classroom to prevent cheating among students.
- Supervised children and participated with children in activities.
- Created colorful, attractive displays for bulletin boards and hallways.
- Provided one-on-one assistance and tutoring to students requiring additional help.
Bus Driver
CTA
Chicago
01.2016 - 06.2017
- Obeyed traffic laws and followed established traffic and transportation procedures.
- Provided route, schedule and fare information to passengers.
- Received and submitted passenger fares.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Answered questions and provided insight into local attractions and facility amenities.
Certified Nursing Assistant
Park Shore Nursing Home
Chicago
05.2014 - 01.2016
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
Education
Some College (No Degree) - Pharmacy Technician
Malcolm X Collage
Chicago, IL2022
Some College (No Degree) - Criminal Justice
Kennedy King Collage
Chicago, IL09.2008
Citi College of Allied Health
Chicago, IL04.2008
High School Diploma -
Simeon Career Academy
Chicago, IL06.2007
Skills
- Communication
- Leadership
- Customer service
- Passenger assistance
- Organization and Efficiency
- Appointment scheduling
- Lab testing
- Electronic charting
- Patient education
- Communication skills
- Team collaboration
- Problem solving
- Procedure assistance
- Medical supply inventory
- OB/GYN procedures
- Patient scheduling
Certification
- Pharmacy Technician Certified
- Certified Nursing Assistant (CNA)
- CPR Certified
Education and Training
other,other,other,other
Timeline
Receptionist/Clinical Liaison/Medical Assistant
Duly
02.2023 - Current
Tour Bus Driver
Big Bus Tour
06.2019 - 12.2022
Assistant Teacher
Right At School LLC
08.2017 - 06.2019
Bus Driver
CTA
01.2016 - 06.2017
Certified Nursing Assistant
Park Shore Nursing Home
05.2014 - 01.2016
Some College (No Degree) - Pharmacy Technician
Malcolm X Collage
Some College (No Degree) - Criminal Justice
Kennedy King Collage
Citi College of Allied Health
High School Diploma -
Simeon Career Academy