Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dejah Stephens

Calumet City

Summary

Customer Service Sales Representative, committed to providing exceptional experience by responding swiftly to customer demands. Problem resolution and time management abilities. Develop client loyalty and increase customer retention. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Committed to delivering exceptional customer service and exceeding sales goals.

Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills. Friendly and patient with natural ability to connect with and support students. Possesses foundational understanding of educational techniques and child development, combined with strong organizational and communication skills. Dedicated to creating positive and inclusive learning environment to enhance student success.

Overview

11
11
years of professional experience

Work History

Paraprofessional

South Holland School District 151
11.2024 - Current
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.

Customer Service/Sales Rep

Xfinity
06.2021 - 01.2024
  • Billing
  • Promote Comcast Products
  • Maintain composure in stressful situations
  • Manage or diffuse angry customers
  • Act in the best interest of both the customer and the company

Customer Service Specialist, •Cashier

Best Buy
03.2019 - 06.2021
  • Exchanges, Returns, Pick Ups
  • Stocked the beverages
  • Stocked the candy

Package Handler

United Parcel Service
07.2018 - 08.2018
  • Ensured successful transfer and delivery of goods to intended destinations
  • Sorted packages for delivery
  • Scanned bulk and bio-hazardous packages
  • Operated heavy machinery

Bagger

Pete’s Fresh Market
03.2018 - 06.2018
  • Bagged groceries
  • Kept all areas of the store clean

Cashier

Six Flags Great America
06.2016 - 09.2016
  • Prepared food for the customers
  • Swept the floor
  • Washed dishes
  • Cleaned counters

Village of Phoenix Fire Department
06.2014 - 08.2014
  • My summer was spent cleaning fire trucks
  • Power washed the sidewalks
  • Picking weeds in the parking lot of the fire house
  • Cleaning the windows inside and outside
  • Cut the grass
  • Mopped the floors
  • Cleaned the bathroom
  • Cleaned the kitchen
  • Cleaned the walls

Education

Associate of Science - AAS/Sonography

South Suburban College of Cook County
South Holland, IL
05-2027

High School Diploma -

Thornwood High School
South Holland, IL
05.2018

Skills

  • Helping students with special needs
  • Behavior management
  • Special education support
  • Calm and patient demeanor
  • Teacher support
  • Classroom management
  • Student supervision
  • Time management
  • Active listening
  • Goal oriented
  • Problem-solving
  • Customer complaint resolution

Timeline

Paraprofessional

South Holland School District 151
11.2024 - Current

Customer Service/Sales Rep

Xfinity
06.2021 - 01.2024

Customer Service Specialist, •Cashier

Best Buy
03.2019 - 06.2021

Package Handler

United Parcel Service
07.2018 - 08.2018

Bagger

Pete’s Fresh Market
03.2018 - 06.2018

Cashier

Six Flags Great America
06.2016 - 09.2016

Village of Phoenix Fire Department
06.2014 - 08.2014

Associate of Science - AAS/Sonography

South Suburban College of Cook County

High School Diploma -

Thornwood High School
Dejah Stephens