Dejah Craig
Woodridge
Summary
Patient services representative with over 7 years of experience in healthcare and retail settings, enhancing patient access and satisfaction through effective communication and problem-solving. Proficient in managing patient admissions, insurance verification, and utilizing electronic health records to streamline administrative processes, fostering positive interactions and improving patient flow efficiency. Demonstrates strong organizational and multitasking abilities, with a commitment to delivering exceptional customer service and facilitating seamless healthcare access. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consumer Access Specialist
UChicago Medicine AdventHealth
- Current
- A patient-facing role focused on the initial financial and registration part of a patient's journey, handling insurance verification, pre-authorizations, setting up payment plans, collecting payments (copays) correcting registration errors. also ensuring accurate patient info for all services
Patient Access Representative
Bastian Voice institution
02.2025 - 09.2025
- Manage patient admissions and insurance verification for seamless healthcare access.
- Enhance patient flow efficiency through accurate data entry and record-keeping.
- Utilized effective communication to ensure customer satisfaction and successful resolution of claims
- Utilize electronic health records to improve administrative processes.
- Apply medical terminology knowledge to ensure precise communication.
- Deliver excellent customer service, fostering positive patient interactions.
- Teamwork
- Facilitated patient admissions by efficiently gathering and verifying insurance details, ensuring accurate data entry and enhancing patient satisfaction.
- Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
Consumer Access Specialist
UChicago Medicine-AdventHealth
04.2023 - 06.2024
- Taking inbound and outbound calls for the hospital
- Resolve customer Queries and concerns regarding their claims in a timely manner
- Ensures patients are appropriately financially cleared for all appointments.
- Performs eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required.
- Using epic as well
- Communicated effectively with team members to ensure everyone was informed and aligned on goals .
- Ability to address patient inquiries and resolve issues effectively.
Online Delivery
Walmart
09.2022 - 04.2023
- Order fillers and delivery associates dispense orders to customers and engage them in conversation.Streamlined order fulfillment processes, achieving timely deliveries and enhancing customer satisfaction through effective communication.
- Coordinated with team members to optimize delivery routes, resulting in reduced wait times and improved overall efficiency.
- Engaged customers with friendly interactions, fostering a positive shopping experience and encouraging repeat business.
- Monitored inventory levels and adjusted order processes, leading to substantial improvements in stock management and order accuracy.
Pharmacy Technician
Walgreens
04.2022 - 08.2022
- Assemble medications and dispense them to customers and health professionals.
- Responsible for filing and checking medical records.Assembled and dispensed medications accurately, ensuring patient safety and satisfaction while minimizing errors.
- Provided excellent customer service, addressing patient inquiries and fostering a welcoming environment for all visitors.
Barista
Starbucks
10.2020 - 05.2022
- As a baristas we are supposed to perform multiple job duties and provide excellent customer service. we took orders at the counter and drive-thru and make coffee, tea, and other drinks. The last thing we did was clean coffee machines, eating areas, restrooms, and maintain good customer relations.
Shift Lead
Noodles and company
11.2018 - 04.2020
- I was responsible for leading and assisting a team of restaurant staff in preparing orders and interacting with customers. Their duties include greeting customers and inputting their order requests into a computer system. I also packaged orders and maintaining a clean workspace by sanitizing surfaces before, during and after the shift
Education
High School Diploma -
Bolingbrook Highschool
Bolingbrook, ILAssociate of Arts - Child Development
College of DuPage
Glen Ellyn, ILSkills
- Effective time management
- Microsoft PowerPoint
- EMR systems
- Outpatient
- Critical thinking
- Multitasking
- Communication skills
- Customer Service
- Computer skills
- Inbound calls/ outbound calls
- Organizational skills
- Data entry
- Active listening
- Hospital Experience
- Medical Terminology
- Epic
- Records management
- Windows
- Insurance verification& Billing assistance
- Cash Handling
Certification
- CPR Certification
- Food Handler Certification
Languages
English
Timeline
Patient Access Representative
Bastian Voice institution
02.2025 - 09.2025
Consumer Access Specialist
UChicago Medicine-AdventHealth
04.2023 - 06.2024
Online Delivery
Walmart
09.2022 - 04.2023
Pharmacy Technician
Walgreens
04.2022 - 08.2022
Barista
Starbucks
10.2020 - 05.2022
Shift Lead
Noodles and company
11.2018 - 04.2020
Consumer Access Specialist
UChicago Medicine AdventHealth
- Current
High School Diploma -
Bolingbrook Highschool
Associate of Arts - Child Development
College of DuPage