DEJA GRAY
Flossmoor
Summary
Service-driven professional with a strong background in hospitality, sales, and administrative support. Known for creating positive experiences, connecting easily with people, and keeping fast-moving environments organized Skilled in communication, multitasking, and guiding customers toward solutions that meet their needs.
Overview
5
5
years of professional experience
Work History
Waitress
St. Patrick’s
05.2025 - Current
- Provided exceptional customer service by anticipating guest needs and addressing concerns promptly.
- Collaborated with kitchen staff to ensure timely and accurate order delivery, enhancing overall dining experience.
- Delivered menu recommendations and detailed descriptions to assist guests in making informed choices.
- Maintaining customer relations for returning guests.
VIRTUAL ASSISTANT
Be Affirmed Doula Services
01.2022 - 2025
- Provided administrative support to executives by managing calendars, scheduling appointments, and coordinating meetings and events
- Managed email correspondence, responded to inquiries, and handled client communication in a timely and professional manner.
- Assisted in the creation and editing of documents, presentations, and spreadsheets as needed.
- Maintained organized digital filing systems and ensured confidentiality of sensitive information
- Managed social media platforms (Facebook, Instagram, TikTok etc.) by creating and curating engaging content, scheduling posts, and responding to comments and messages to foster community engagement and brand awareness
SERVICE TRAINER
Twin Peaks
01.2022 - 01.2024
- Mentored new employees by providing guidance on proper etiquette when interacting with customers.
- Served as positive role model and mentor for restaurant waitstaff
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
SALES ASSOCIATE
AKIRA
01.2021 - 01.2023
- Built a loyal clientele through customer service and consistent follow ups
- Increased sales revenue by effectively upselling styling services, accessories and additional wardrobe pieces
- Memorizing the store's product to quicker services
Education
BUSINESS ASSOCIATES DEGREE - undefined
Clark Atlanta University
01.2023
LICENSED REAL ESTATE AGENT - undefined
Chicago Real Estate
01.2022
Skills
- Excellent communication (phone, email, in-person)
- Strong organizational and multitasking abilities
- Sales experience and customer guidance
- Supports promotional and marketing initiatives
- Quick learner with POS and admin systems
- Positive energy and team-oriented mindset
- High-volume customer interaction experience
Personal Information
Title: LEASING & CUSTOMER SERVICE PROFESSIONAL
Timeline
Waitress
St. Patrick’s
05.2025 - Current
VIRTUAL ASSISTANT
Be Affirmed Doula Services
01.2022 - 2025
SERVICE TRAINER
Twin Peaks
01.2022 - 01.2024
SALES ASSOCIATE
AKIRA
01.2021 - 01.2023
BUSINESS ASSOCIATES DEGREE - undefined
Clark Atlanta University
LICENSED REAL ESTATE AGENT - undefined
Chicago Real Estate