Deepika Ravi Shanker
Wheeling
Summary
Results-driven Quality Analyst Lead with expertise in stakeholder management, project management, and agile delivery. Proven track record in enhancing user experience and ensuring compliance, driving quality assurance initiatives that reduce defect leakage.
Overview
15
15
years of professional experience
Work History
Quality Analyst Lead
PNC Bank
Remote, IL
02.2026 - Current
- Collaborated with cross-functional teams to identify process improvements and enhance user experience.
- Strong skills in stakeholder communication and collaboration
- Led the implementation of SDLC Testing Governance at PNC Bank, ensuring compliance with industry standards and reducing defect leakage.
- Proficiency in agile delivery and project management
- Hands on experience handling team of 6 members and coordinating Onshore-offshore work process.
- Familiarity with automation technologies like RPA and AI
Business Analyst
Startekk LLC
Plano, TX
11.2022 - 11.2023
- Analyzed business processes to identify areas for improvement and efficiency gains.
- Collaborated with cross-functional teams to gather and document requirements for system enhancements.
- Supported data analysis efforts using tools such as Excel and SQL to inform strategic decisions.
- Created detailed reports on business performance metrics to facilitate data-driven decision-making.
- Assisted in project management tasks, ensuring timely delivery of deliverables.
- Prioritized product backlog based on stakeholder feedback and business value.
- Collaborated with cross-functional teams to define user stories and acceptance criteria.
QA Specialist
Bank of America
Chennai, India
11.2017 - 03.2021
- Conducted thorough testing on banking applications to ensure compliance with regulatory standards and quality benchmarks.
- Developed and executed detailed test plans, scripts, and cases to validate system functionality for banks Virtual Assistant Chatbot.
- Collaborated with cross-functional teams to identify defects, facilitate resolutions, and enhance product reliability.
- Analyzed test results and documented findings to support continuous process improvement initiatives within the quality assurance framework.
- Engaged with customers to gather feedback, enhancing product features and usability.
- Analyzed user stories to deliver clear requirements and acceptance criteria for development teams.
Senior Test Engineer
INDIUM SOFTWARE Pvt Ltd
Chennai, India
07.2015 - 11.2027
- Developed and executed detailed QA plans for healthcare projects, ensuring regulatory compliance and achieving a defect leakage rate of less than 1%.
- Proficient in testing business intelligence solutions using MicroStrategy data reports and data comparison testing.
- Performed UAT testing and sprint demo to the team to ensure QA completeness and production readiness. Proficient in identifying, documenting, and resolving defects and inconsistencies in data workflows.
Test Engineer
LISTER TECHNOLOGIES Pvt Ltd
Chennai, India
02.2013 - 04.2015
- Experienced End to end functional testing of eCommerce web and mobile application with a strong focus on quality and user experience.
- Managed defect reporting process, ensuring clear communication with stakeholders regarding issue status and resolution timelines.
Education
Bachelor of Science - Computer Engineering
Rajiv Gandhi College of Engineering
Chennai, India04-2012
Skills
- Test case design
- Project management
- Test planning
- Requirements analysis
- Stakeholder management
- Software testing
- User acceptance testing
- Quality Assurance
- Customer satisfaction
- Product owner support
- Agile framework expertise
www.linkedin.com/in/deepikaravishanker
Timeline
Quality Analyst Lead
PNC Bank
02.2026 - Current
Business Analyst
Startekk LLC
11.2022 - 11.2023
QA Specialist
Bank of America
11.2017 - 03.2021
Senior Test Engineer
INDIUM SOFTWARE Pvt Ltd
07.2015 - 11.2027
Test Engineer
LISTER TECHNOLOGIES Pvt Ltd
02.2013 - 04.2015
Bachelor of Science - Computer Engineering
Rajiv Gandhi College of Engineering