Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Taja Marshall

Chicago

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Amazon
Chicago
07.2020 - 11.2024
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Handled emails, inbound, and out and calls with professionalism.
  • Booked appointments
  • Kept records of customer complaints.

Education

Certificate - Sterile Tech

Sevy SPD
Chicago, Illinois
04-2025

Skills

  • Sterilization techniques
  • Medical equipment operation
  • Regulatory compliance
  • Equipment maintenance
  • Customer service
  • Effective communication
  • Multitasking Abilities
  • Attention to detail
  • Problem solving
  • Task prioritization
  • Account administration
  • Call management
  • Highly professional
  • Time management
  • Problem-solving aptitude
  • Incoming call management
  • Remote technical support
  • Remote Desktop

Languages

English
Full Professional

Timeline

Customer Support Specialist

Amazon
07.2020 - 11.2024

Certificate - Sterile Tech

Sevy SPD
Taja Marshall