Summary
Overview
Work History
Education
Skills
Timeline
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Debra E. Valkenaar

Prospect Heights

Summary

Professional client success specialist with proven track record in driving client satisfaction and loyalty. Expert in fostering team collaboration and adapting to evolving needs while ensuring impactful outcomes. Skilled in relationship management, strategic planning, and problem-solving. Recognized for strong communication, leadership, and ability to deliver results in high-pressure environments.

Overview

33
33
years of professional experience

Work History

Senior Client Success Manager

Coronis Health
01.2019 - 01.2026

Served as revenue cycle manager for 16 healthcare professional providers and facilities with monthly revenue of over $400,000.

Acted as primary client communication and relationship management contact.

Directed and provided continuing education and feedback to Charge Entry and Accounts Receivable team leads and members.

Collaborated with other departments such as Credentialing, Billing and Coding, and Finance to enhance client account performance.

Senior Account Manager/Executive Assistant

M.L. Medical Billing
12.1992 - 12.2018

Managed healthcare billing for medical and mental health professional providers. Provider specialties included mental health, allergy and immunology, and nephrology.

Served as primary client relationship manager and patient customer service contact.

Performed administrative functions as the Executive Assistant to the company president.

Executed bookkeeping responsibilities for the company including accounts payable and accounts receivable.

Acted as the employee benefits administrator.

Education

Master of Science - College Student Personnel Services

Miami University
Oxford, Ohio, OH

Bachelor of Arts - Psychology, Spanish, And English

Augustana College
Rock Island, IL

Skills

  • Excellent oral and written communication skills
  • Client relationship management in healthcare revenue cycle industry
  • Team leadership and education
  • Collaborative work style
  • Computer software skills including Microsoft Word, Excel, Tebra
  • Employee benefits administration

Timeline

Senior Client Success Manager

Coronis Health
01.2019 - 01.2026

Senior Account Manager/Executive Assistant

M.L. Medical Billing
12.1992 - 12.2018

Master of Science - College Student Personnel Services

Miami University

Bachelor of Arts - Psychology, Spanish, And English

Augustana College
Debra E. Valkenaar