
Professional client success specialist with proven track record in driving client satisfaction and loyalty. Expert in fostering team collaboration and adapting to evolving needs while ensuring impactful outcomes. Skilled in relationship management, strategic planning, and problem-solving. Recognized for strong communication, leadership, and ability to deliver results in high-pressure environments.
Served as revenue cycle manager for 16 healthcare professional providers and facilities with monthly revenue of over $400,000.
Acted as primary client communication and relationship management contact.
Directed and provided continuing education and feedback to Charge Entry and Accounts Receivable team leads and members.
Collaborated with other departments such as Credentialing, Billing and Coding, and Finance to enhance client account performance.
Managed healthcare billing for medical and mental health professional providers. Provider specialties included mental health, allergy and immunology, and nephrology.
Served as primary client relationship manager and patient customer service contact.
Performed administrative functions as the Executive Assistant to the company president.
Executed bookkeeping responsibilities for the company including accounts payable and accounts receivable.
Acted as the employee benefits administrator.