Debra White
Hammond,IN
Summary
Dedicated and meticulous with over 25+ years of experience excelling at prioritizing, multi-tasking simultaneously projects, and following through to achieve project goals. Flexible and focused team player with expertise in Clinic Operations. Dependable and deadline-oriented Office Management professional. Self-starter, effective team leader, skilled at unifying staff under common goals, modeling organizational efficiency, and instilling customer service excellence.
Overview
30
30
years of professional experience
Work History
Administrative Coordinator
MT&Family Transportation, LLC
Country Club Hills, IL
11.2025 - Current
- Provides professional, timely responses to 60 client requests via, email and phone, ensuring a positive company image.
- Primary point of contact for clients, coordinating deliveries and managing schedules to ensure on-time delivery.
- Inventory tracking/control
- Pallet/Skid management
- Working remotely
- Resolving clients billing issues
- Maintaining and ordering office supplies
- Other duties as assigned
Office Manager
University of Chicago Medicine, Chicago, IL
Chicago, IL
01.2021 - 02.2024
- Supervising four Clinic Coordinator Senior employees, in a busy clinic setting for
- Resolving workqueue claim edit accounts
- Processing insurance authorizations
- Patient Registration
- Resolving EPIC billhold edits
- Assist with maintaining PT/OT/Hand Clinic EPIC templates
- Overseeing the throughput in the clinic registration area to meet the needs of all patients
- Implement office policies
- Epic scheduling of appointments
- Approved Supply Requisition
- Approved Time and Attendance
- Participates or lead different events
- Processing all invoices in Oracle
- ICD-10 coding for workqueue accounts
- Reconciling accounts
- Handled customers complaints and concerns
- Resolving customers billing issues
- Ordering office and clinic supplies for onsite and offsite clinic
- Maintaining the weekly clinic cardiac schedule for the Cardiac Rehab team
- Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, and professional development
- Respond to the Executive Director, Outpatient Director, Inpatient Director, Resident Director, Supervisor, Cardiac Rehab team and clinic providers to resolve issues efficiently and professionally.
Office Manager /Floor Supervisor
University of Chicago Medicine, Chicago, IL
Chicago, IL
01.2000 - 01.2021
- Supervising four–five administrative employees, six call center employees, ten–twelve medical assistants in a busy clinic setting
- Remotely managed 10-12 Medical Assistants, ensuring continuous patient care and administrative compliance during the COVID-19 pandemic
- Managed equipment inventory, streamlining availability and usage
- Patient Registration
- Processing workqueue referrals
- Compiled weekly pharmacy order
- ICD-10 coding for workqueue accounts
- Epic scheduling of appointments
- A liaison between providers, supervisors, and staff
- Assist with maintaining provider clinic templates for more than 100 providers
- Overseeing the throughput on the clinic floor with the MA team to ensure patients are roomed on time
- Processing all invoices in Oracle
- Ordering office and clinic supplies
- Maintaining the clinic monthly on-call schedule for providers
- Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, and professional development
- Respond to the Practice Manager, Nursing Supervisor, clinic providers, and clinical team to resolve issues efficiently and professionally.
- Assist with the interviewing, hiring, and training of new hires
- Assist the MAs, LPNs, RNs with patient complaints, scheduling appointments, or any assistance as needed
- Overseeing and processing the department's resident's yearly departure letter project
- Assign duties to the Practice Clerk
Patient Coordinator
University of Chicago Hospital, Chicago, IL
Chicago, IL
01.1996 - 01.2000
- Patient registration, verifying insurance, and collecting co-pays
- Epic scheduling of appointments
- Answering and directing phone calls to Providers, Administrative Director, and staff
- Scheduling meetings
- Preparing documents for meetings and business trips
- Responded to customer requests and resolved issues efficiently and professionally.
- Being the first point of contact for a wide range of Providers, Directors, and staff
- Maintaining and ordering office supplies
- Processing all incoming documents
- Organizing and coordinating all events
- Processing providers clinic notes, mailing letters, PowerPoint presentations, and bookstore orders
Education
Business Management Certificate -
Sawyer Business College
Hammond, IN01-2002
Billing and Coding Diploma -
Penn Foster
Scottsdale, AZ05-2026
Bachelor of Science -
Sawyer Business College
Hammond, IN01-2002
Skills
- Microsoft Office
- Epic Workqueue Accounts
- Epic Workqueue Referrals
- Epic Billhold Report
- Epic Patient Registration
- Supervision
- EPIC Template Management
- EPIC Appointment Scheduling
- ORACLE
- Remote
- Electronic Medical Record
- Call Center Agent
- Reduce No-Show Rates
- Patient Satisfaction Scores
- Obtaining Insurance Authorizations
- Data entry
- OnBase Document Scanning
- Fujitsu FI7160 Scanner
- Multi-tasking
- Teamwork
- Training and coaching
- Event coordination
- Team management
- Mail Merge
- Process improvement
- Ability to adapt and excel in challenging environments
- Centergy (telephone monitoring system)
- Physician On Call Schedule
- Answering Service improvements
Timeline
Administrative Coordinator
MT&Family Transportation, LLC
11.2025 - Current
Office Manager
University of Chicago Medicine, Chicago, IL
01.2021 - 02.2024
Office Manager /Floor Supervisor
University of Chicago Medicine, Chicago, IL
01.2000 - 01.2021
Patient Coordinator
University of Chicago Hospital, Chicago, IL
01.1996 - 01.2000
Business Management Certificate -
Sawyer Business College
Billing and Coding Diploma -
Penn Foster
Bachelor of Science -
Sawyer Business College