Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Debra Nelson

Bowen

Summary

Dynamic professional with a proven track record, excelling in customer relations and conflict resolution leaving people with a smile. Adept at building strong client relationships while maintaining accurate data entry. Recognized for enhancing customer satisfaction through effective communication and teamwork, consistently achieving performance goals in fast-paced environments.

Customer service professional equipped with valuable experience in handling customer interactions and resolving issues efficiently. Known for reliability, adaptability, and strong focus on teamwork and achieving targets. Proficient in communication and conflict resolution, consistently contributing to supportive team environment.

Overview

29
29
years of professional experience

Work History

Business Co-Owner

Trinity Training and Farrier Service
03.1996 - Current


  • Maintain records of clients, updating information frequently using Forge Ahead (a program designed for farriers) and Microsoft Excel.
  • Keep a friendly rapport with horse owners through telephone calls, text messages and Facebook Messenger, answering inquiries relaying messages and confirming horseshoeing appointments.
  • Maintain financial records, providing accurate information of all business related income and expenses to a Certified Public Accountant.
  • Purchased, restocked and organized horseshoeing supplies, inspecting shipments and doing followup concerning shortages in the deliveries.


Frontline Member Associate

Sam's Club
06.2025 - Current
  • Consistently met or exceeded individual performance goals while contributing to overall team success.
  • Communicated effectively when responding to inquiries with members.
  • Improved customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Share information with members on the various benefits of different levels of membership.
  • Keep the checkout areas neat and running smoothly, replacing items when needed.

Paraprofessional

Southeastern Elementary School
08.2022 - 06.2025
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Cook

Southeastern 337 School District
12.2019 - 08.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Planned monthly breakfast and lunch menus adhering to ISBE and USDA guidelines.

Kitchen Staff Member

HyVee Foods
07.2013 - 08.2018


  • Managed incoming calls, answering inquiries, confirming information and leaving customers with a knowledge of our ability to meet their needs.
  • Participated in various types of catering, collaborating with team members to ensure seamless coordination in the process.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.

Education

Liberal Arts

Manville High School
Manville, NJ

Skills

  • Conflict resolution skills
  • Reliable commitment to tasks
  • Collaborative teamwork
  • Calm and professional under pressure
  • Call center experience
  • Accurate data entry
  • Strong relationship-building abilities
  • Diversity appreciation
  • Interpersonal sensitivity
  • Client relationship development
  • Excellent communication
  • Proficient in customer relations

Languages

Spanish
Limited Working

Interests

  • Cooking at home and for gatherings
  • Volunteering
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Historical Exploration
  • Participating in fundraising events to support local charities, schools, or community projects

Timeline

Frontline Member Associate

Sam's Club
06.2025 - Current

Paraprofessional

Southeastern Elementary School
08.2022 - 06.2025

Cook

Southeastern 337 School District
12.2019 - 08.2022

Kitchen Staff Member

HyVee Foods
07.2013 - 08.2018

Business Co-Owner

Trinity Training and Farrier Service
03.1996 - Current

Liberal Arts

Manville High School

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Debra Nelson