Debra Mooney
Dixon,IL
Summary
Dynamic professional with a proven track record of enhancing customer service and operational efficiency at Franchisees First Pizza Hut. Skilled in time management and customer relations, demonstrated through successful independent contracting and team leadership. Excelled in fast-paced environments, ensuring timely product delivery and maintaining high-quality standards. Adept at building lasting customer relationships and improving team productivity by over 30%.
Overview
52
52
years of professional experience
Work History
Chat Monitor
Franchisees First Pizza Hut
09.2016 - 11.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Independent Contractor
The Chicago Tribune
02.1995 - 03.2012
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
General Factory Worker
Borg-Warner Corporation
01.1976 - 02.1978
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Used equipment properly to avoid workplace hazards or injuries.
- Performed quality checks on finished products to identify and address discrepancies.
- Inspected materials before assembly to verify compliance of quality control standards.
- Assembled products according to changing daily work orders and specific customer needs.
General Office Worker
Center Service & Equipment Co.
01.1974 - 04.1976
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Sales Girl in the Domestics Department
K-Mart
03.1973 - 08.1975
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Proviso West High School
Westchester, IL06.1974
Skills
- Typed 40-45 wpm
- Filed paperwork alphabetically
- Maintained records
- Helped customers locate product
- Answered customer's questions about product location
- Prepared product for delivery
- Delivered product to customer in a timely fashion
- Monitored students to help customers efficiently
Timeline
Chat Monitor
Franchisees First Pizza Hut
09.2016 - 11.2024
Independent Contractor
The Chicago Tribune
02.1995 - 03.2012
General Factory Worker
Borg-Warner Corporation
01.1976 - 02.1978
General Office Worker
Center Service & Equipment Co.
01.1974 - 04.1976
Sales Girl in the Domestics Department
K-Mart
03.1973 - 08.1975
High School Diploma -
Proviso West High School
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