Deborah Theofanopoulos

I am a resale business owner for new and gently used kitchenwares. I buy and package my own items.

• Managed daily operations to ensure efficient workflow and customer satisfaction.
• Oversaw financial transactions, maintaining accurate records of sales and expenses.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Adjusted business practices based on customer feedback to enhance service delivery.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.

I was one of the lead technicians at the Orland Park Pharmacy.

• Managed medication dispensing operations to ensure accuracy and compliance with pharmacy regulations.
• Trained and mentored new pharmacy technicians on best practices and operational procedures.
• Monitored inventory levels, placing orders to maintain stock of medications and supplies.
• Assisted pharmacists in preparing prescriptions, verifying patient information for safety and accuracy.
• Implemented process improvements that enhanced workflow efficiency within the pharmacy department.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

I worked alongside other Pharmacy Technicians doing all the recommended duties.

• Trained new staff on pharmacy systems, operational procedures, and customer service protocols.
• Implemented process improvements that reduced wait times and increased efficiency in prescription fulfillment.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

I was one of the lead technicians working full time in the pharmacy.

• Compounded and dispensed medications, ensuring accuracy and compliance with pharmacy regulations.
• Assisted pharmacists in patient consultations, providing medication information and answering inquiries.
• Collaborated with healthcare professionals to resolve prescription issues and enhance patient care outcomes.
• Oversaw daily operations of the pharmacy department, ensuring adherence to safety standards and best practices.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.