Deborah Owens
Johnston City
Summary
Dynamic professional with a proven track record at USPS, excelling in customer service and problem-solving. Recognized for enhancing workflow efficiency and safeguarding sensitive information. A fast learner and dedicated team player, I thrive in diverse environments, consistently improving client satisfaction and operational effectiveness through innovative strategies and strong interpersonal skills.
Overview
5
5
years of professional experience
Work History
Mail Clerk
USPS
09.2024 - Current
- Sorted incoming mail and packages for efficient distribution across departments.
- Operated sorting equipment and maintained cleanliness in work area to ensure safety standards.
- Assisted customers with inquiries regarding postal services and package tracking procedures.
- Collaborated with team members to streamline mail handling processes, enhancing workflow efficiency.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Processed and organized incoming mail for distribution to appropriate departments.
- Maintained high levels of confidentiality, securely handling sensitive documents.
Store Manager
Factory Connection
03.2022 - 09.2024
- Oversaw daily store operations, ensuring optimal inventory management and product availability.
- Managed team performance, providing coaching and training to enhance staff productivity.
- Implemented effective merchandising strategies to increase sales and improve customer engagement.
- Developed schedules, optimizing labor costs while maintaining service quality during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
Home Care Aide
Help at Home Senior Care
10.2021 - 03.2023
- Assisted clients with daily living activities, promoting independence and comfort.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with clients and families to meet individual needs.
- Trained new aides on best practices for client care and safety protocols.
- Coordinated transportation for clients to medical appointments, ensuring timely arrivals and departures.
- Implemented engaging activities to enhance client well-being and social interaction.
Paraprofessional
Williamson County Special Education District
08.2021 - 03.2023
- Supported students in daily activities, fostering independence and confidence.
- Assisted teachers in implementing individualized education plans (IEPs) for diverse learners.
- Monitored student progress and behavior, providing constructive feedback to enhance learning outcomes.
- Collaborated with instructional staff to adapt materials for various learning needs and styles.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Education
Bachelor of Arts - Criminal Justice
Southern Illinois University, Carbondale
Carbondale, IL05-2006
Skills
Excellent customer service skills
Problem solving skills
I'm a good team player
I have experience working with various populations
I work well independently or in a group
Fast learner hard worker
Timeline
Mail Clerk
USPS
09.2024 - Current
Store Manager
Factory Connection
03.2022 - 09.2024
Home Care Aide
Help at Home Senior Care
10.2021 - 03.2023
Paraprofessional
Williamson County Special Education District
08.2021 - 03.2023
Bachelor of Arts - Criminal Justice
Southern Illinois University, Carbondale