Deborah O'Brien
Crystal Lake,IL
Summary
I have been in the customer service for the better part of my career. I have handle all situations in my line of business. I have very strong team environment skills. Oral and written communication skills with also leadership. I love to work with customers and meeting there needs.
Results-driven real estate professional with proven track record in property transactions and client satisfaction. Adept at market analysis, negotiation, and sales strategy, consistently delivering optimal outcomes. Strong team collaborator known for adaptability and reliability, ensuring seamless operations and client experiences. Highly skilled in communication, marketing, and client relationship management.
Real estate professional with extensive experience in property sales, client management, and market analysis. Known for collaborative approach and results-driven mindset, consistently meeting client expectations while adapting to changing market conditions. Demonstrates strong negotiation skills and in-depth knowledge of property regulations.
Experienced with property transactions, client consultations, and market research. Utilizes effective communication skills to build client relationships and close deals efficiently. Track record of leveraging negotiation tactics and industry knowledge to achieve client satisfaction.
Overview
46
46
years of professional experience
Work History
Realtor/ Managing Broker
Coldwell Banker Real Estate Group
02.2003 - Current
- In the REO business of real Estate for 20 years
- For banks including Chase, Washington Mutual, BOA, and several asset companies (which includes BPO, cash for keys, asset management, working of auctions)
- Manager office in Wisconsin
- Answer phones/customer service
- Corporate Trainer for new Real Estate Realtors
- Microsoft Excel, Word, Publisher, Lucero, power point systems ,Res.Net,LPS Desktop,Equator
- (262) 348-1100
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Wrote contracts to outline sales and purchases of properties.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
Front End Manager/customer service
Jewel Foods
01.1980 - 01.2006
- Answered phones
- Collected all forms of payment
- Handled all day to day functions that went thru the front of the grocery store
- Microsoft Excel, Word, Lucero systems
Education
Graduated High School -
Mchenry East Campus
01.1981
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Mc Henry County College
Skills
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Tech-savvy mindset
- Schedule coordination
- Property marketing
- Negotiation
- Database management
- Sales negotiation
- Market research
- Property management
- Business development
- Marketing coordination
- Property valuation expertise
- Leasing and sales
- Pricing negotiation
- Price structuring
- Property research
- Closing support
- Staff management
- Property tours and inspections
- Seller representation aptitude
- Administrative support
- Relationship building
- Buyer representation
- Property closing
- Housing market trends
- Purchase agreement management
- Office oversight
- Purchase agreements
- Client-oriented
- Strong organizational skills
- Works well independently
- Highly professional
- Contract preparation
- Active Wisconsin and Illinois real estate license
- Client management
Affiliations
- Treasurer of the North Shore Association
- National Association of Realtors
- McHenry County Association of Realtors
- Lakes Area Association of Realtors
Timeline
Realtor/ Managing Broker
Coldwell Banker Real Estate Group
02.2003 - Current
Front End Manager/customer service
Jewel Foods
01.1980 - 01.2006
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Mc Henry County College
Graduated High School -
Mchenry East Campus
157 Edgewood Ave
- Crystal Lake, IL 60014
- Phone: 815-600-6944
- Fax: 262-348-9053
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