Deborah McCoy
Chicago
Summary
Detail-oriented professional with experience in diverse roles, including Document Specialist, Special Response Officer, and Lead Hospitality/Office Associate. Proven ability to deliver exceptional customer service and support within team environments. Proficient in Microsoft Office, with strong skills in Excel and a typing speed of 40 wpm. Adept at managing multiple tasks efficiently while maintaining a high level of organizational skills. Committed to fostering collaborative work relationships and enhancing operational efficiency through effective communication and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
CUSTOMER SERVICE ASSISTANT
Chicago Transit Authority
Chicago
06.2021 - 07.2025
- Maintains amiable relations with customers at all times.
- Interacts with and assists customers in normal and emergency situations.
- Knows and understands the Authority's transit system, fares, schedules, routes, transfer and connecting points and major points of interest in the Chicagoland area.
LEAD HOSPITALITY/OFFICE ASSOCIATE
Forrest Solutions Group
Chicago
06.2018 - 01.2021
- Managed daily office operations and hospitality services, ensuring exceptional customer experiences.
- Supervised and trained staff, coordinated schedules, and maintained efficient communication across departments.
- Developed and implemented procedures to enhance service quality and foster a welcoming environment for clients and visitors.
- Managed office supply inventory, placing orders and organizing supplies to maintain a well-stocked workspace.Preparing batches of work by removing payments and forms from envelopes.
- Inputting data into the system while following standard operating procedures and customer specific instructions for processing.
- Operating high-speed imaging equipment.
- Verifying checks through clients specific instructions for processing and distribution.
- Check images to corresponding copies of material while validating quality of images.
- Meeting team goals and individual responsibilities.
- Working in all areas of production as needed.
- Making judgment calls regarding daily operations duties.
OFFICE ASSOCIATE
Novitext
Chicago
08.2017 - 06.2018
- Managed daily office operations, including answering and directing phone calls, handling correspondence, and maintaining filing systems.
- Assisted with scheduling catering, managing office supplies inventory, and supporting team members with administrative tasks.
- Ensured a welcoming environment for clients and visitors.
- Copying Scanning Imaging Batch incoming/outgoing mail
SPECIAL RESPONSE OFFICER
Abm Security
Chicago
02.2006 - 06.2014
- Executed rapid response strategies to emergencies, ensuring public safety and security.
- Collaborated with law enforcement and emergency services to assess and mitigate threats.
- Conducted patrols and investigations, maintained detailed reports, and provided support in high-stress situations to uphold community safety and trust.
DOCUMENT SPECIALIST
Digital Legal Solutions
Chicago
06.2000 - 07.2009
- Binding copying quality control labeling prepping scanning burn CDs ship packages blowbacks.
- Accurate/daily inputting data into the system.
- Operating Pitney Bowes Xerox and Canon machines
- Maintaining hourly productivity
- Meeting team goals and working in all departments of production as needed.
Education
Medical Clerk -
Jones Commercial High School
Chicago, IL 09.1995 - 08/1997
Skills
- Team player Attention to details
- Multi-tasker Problem-solving
- Request management
- Complaint handling
- Microsoft Office Excel Teams
- Data entry accuracy
Timeline
CUSTOMER SERVICE ASSISTANT
Chicago Transit Authority
06.2021 - 07.2025
LEAD HOSPITALITY/OFFICE ASSOCIATE
Forrest Solutions Group
06.2018 - 01.2021
OFFICE ASSOCIATE
Novitext
08.2017 - 06.2018
SPECIAL RESPONSE OFFICER
Abm Security
02.2006 - 06.2014
DOCUMENT SPECIALIST
Digital Legal Solutions
06.2000 - 07.2009
Medical Clerk -
Jones Commercial High School
09.1995 - 08/1997