Deborah Hirschhorn
Skokie
Summary
Motivated and empathetic service worker with exceptional social skills, communication abilities, and customer service background. Pursues every opportunity to support team members and proactively address issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Archer's Tavern
04.2024 - 04.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Coordinated with servers and kitchen staff to enhance service efficiency.
- Trained new hostesses on seating procedures and customer service standards.
- Handled guest inquiries and complaints, resolving issues promptly to maintain satisfaction.
- Developed strong relationships with regular patrons, fostering loyalty and repeat visits.
Barista
Winans Chocolate & Coffees
11.2023 - 02.2024
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Maintained calm demeanor during high-volume periods and special events.
Hostess
Roosters
05.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista
Orion Coffee And Tea
03.2022 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Team Member
Chick-fil-A
08.2020 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Overnight Visit Host
Cornerstone University
08.2018 - 05.2019
- Hosted and toured prospective students around campus while answering any questions they had.
- Introduced prospective students to college students to get more insight into college life.
Education
Master of Arts - Clinical Mental Health Counseling
Grace College And Seminary
2026
Bachelor of Arts - Individualized Studies
Cedarville University
05.2023
Skills
- Empathetic
- Responsible
- Warm and Friendly
- Interactive Communication Skills
- Excellent Memory
- Hospitality and Professionalism
- Adaptable and Flexible
- Customer service
Timeline
Restaurant Hostess
Archer's Tavern
04.2024 - 04.2025
Barista
Winans Chocolate & Coffees
11.2023 - 02.2024
Hostess
Roosters
05.2023 - 08.2023
Barista
Orion Coffee And Tea
03.2022 - 08.2022
Team Member
Chick-fil-A
08.2020 - 05.2021
Overnight Visit Host
Cornerstone University
08.2018 - 05.2019
Master of Arts - Clinical Mental Health Counseling
Grace College And Seminary
Bachelor of Arts - Individualized Studies
Cedarville University
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