DEBORAH HERMANSON
Des Plaines
Summary
Dedicated Barista with excellent experience in industry. Skilled in cash transaction processing and fostering team engagement. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Dynamic professional with a proven track record at Des Plaines Park District, excelling in service excellence and effective communication. , I have consistently enhanced customer experiences and streamlined office operations, contributing to a positive workplace culture and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Park Ridge Park District
09.2022 - Current
- Greeted and assisted members and visitors, ensuring a welcoming environment.
- Managed incoming phone calls and directed inquiries to appropriate personnel.
- Maintained cleanliness and organization of front desk area.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new associates on front desk procedures and customer interaction protocols.
- Assisted with administrative tasks, including filing, data entry, and managing correspondence.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Cash handling and credit card processing
Barista
Starbucks, Barista
01.2007 - 12.2019
- Prepared high-quality espresso beverages and specialty drinks for diverse customer preferences
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards
- Delivered exceptional customer service, resolving inquiries and enhancing overall customer experience
- Trained new baristas on beverage preparation techniques and operational procedures
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability
Administrative Assistant to the Executive Director
Des Plaines Park District
11.2011 - 06.2018
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in preparing reports and presentations for board meetings
- Coordinated travel arrangements and itineraries for the Executive Director
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted in preparing reports and presentations, contributing to informed decision-making within the organization.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Office Manager
Des Plaines Park District
04.2004 - 10.2011
- Managed office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling and meetings for senior leadership, optimizing time management and resource allocation.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Conducted research for project proposals, compiling information that supported winning bids.
- Oversaw inventory management, tracking supplies to ensure availability while minimizing costs. Ordered, requisitioned, stocked and received shipments.
- Assisted in budget preparation and expense tracking, contributing to financial oversight and accountability.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Skills
- Service excellence
- Point of sale expertise
- Cash transaction processing
- Effective time management
- Strong attention to detail
- Effective communication skills
- Effective team engagement
Certification
Food Safety and Handling
CPR & First Aid
Timeline
Front Desk Receptionist
Park Ridge Park District
09.2022 - Current
Administrative Assistant to the Executive Director
Des Plaines Park District
11.2011 - 06.2018
Barista
Starbucks, Barista
01.2007 - 12.2019
Office Manager
Des Plaines Park District
04.2004 - 10.2011
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