Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Deborah Brooks

Norris City

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Supervisor

Marion Eye Centers & Optical
Carmi
09.2021 - Current
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
  • Repaired broken frames using specialty tools and equipment.
  • Participated in continuing education courses related to optometry technology advances.
  • Adhered to HIPAA guidelines when handling confidential information.
  • Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
  • Created and managed surgical schedules for multiple surgeons.
  • Tracked inventory levels of medical supplies used during surgery procedures.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.

Supervising Manager

Fox Meadows Assisted Living
McLeansboro
02.2021 - 09.2021
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Administered medications under supervision of a licensed nurse.
  • Transported residents within the facility as needed.
  • Reported changes in patient conditions to registered nurse or physician.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Tracked progress on projects and provided timely feedback to staff members.

Supervisor

ASTCI
Alpine
08.2018 - 12.2020
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Educated family members on effective strategies for supporting loved ones dealing with mental health issues.
  • Administered medications as prescribed by physicians and monitored patient reactions to treatments.
  • Evaluated residents' needs regularly and updated treatment plans accordingly based on changes observed over time.
  • Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
  • Assisted patients with daily living activities, such as bathing, dressing, and grooming.
  • Provided direct patient care and monitored patients' physical, mental, and emotional status.
  • Facilitated psychoeducational classes such as anger management, substance abuse prevention and treatment.
  • Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.

Supervisor

SeaWorld Parks & Resorts
Sandiego
04.2010 - 07.2013
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Developed strategies to improve team performance and productivity.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Maintain photography equipment including cameras, lenses, lighting gear, tripods.
  • Deliver quality products within deadlines established by clientele.
  • Train assistants on proper use of photography equipment and techniques used in the industry.
  • Collaborate with art directors, stylists, makeup artists as part of a team effort.
  • Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
  • Organize and store digital photographs, negatives, and prints in an orderly fashion.
  • Work closely with editors and designers to create desired effects in post production editing.

Education

Bachelor of Science - Business Administration And Management

Grand Canyon University
Phoenix, AZ
05-2023

Skills

  • Customer service
  • HIPAA compliance
  • Surgical scheduling
  • Patient education
  • Conflict resolution
  • Performance evaluation
  • Financial reconciliation
  • Inventory management
  • Data entry
  • Cross-functional collaboration
  • Team building
  • Effective communication
  • Problem solving
  • Critical thinking
  • Time management
  • Strong interpersonal skills
  • Record maintenance
  • Patient payment processing
  • EHR management
  • Healthcare industry
  • Medical billing
  • Medical terminology
  • Stress tolerance
  • Policy adherence
  • Insurance verification

Affiliations

  • On the weekends you can catch me at my farm tending to all of our animals and always teaching and loving on my two daughters.

Languages

Spanish
Limited

Accomplishments

  • All four years at college I was on the Deans list.

Certification

  • CNA
  • HIPPA
  • First Aid
  • BLS
  • CPR

References

References available upon request.

Timeline

Supervisor

Marion Eye Centers & Optical
09.2021 - Current

Supervising Manager

Fox Meadows Assisted Living
02.2021 - 09.2021

Supervisor

ASTCI
08.2018 - 12.2020

Supervisor

SeaWorld Parks & Resorts
04.2010 - 07.2013

Bachelor of Science - Business Administration And Management

Grand Canyon University

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Deborah Brooks