Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Debbie Stephenson

Geneva

Summary

Experienced sales and customer care professional with a proven track record of consistently exceeding goals. Specializes in project management of cloud-based solutions and consulting, passionate about building and maintaining client relationships. Professional relationship management expert with a strong emphasis on team collaboration and delivering results. Proven track record in client engagement, conflict resolution, and strategic planning. Known for adaptability and reliability, excels in communication, problem-solving, and building lasting client partnerships. Adept at navigating changing needs and driving success through effective relationship strategies.

Overview

23
23
years of professional experience

Work History

HRO Relationship Manager II

ADP
01.2018 - Current
  • Client Portfolio: 23 Up Market Clients equating to $4.5M
  • Focus on being a trusted advisor to ensure Retention, Referencability and Revenue.
  • Extensive client-facing experience.
  • Collaborated with cross-functional teams to improve service delivery and exceed client expectations.
  • Execute client planning to penetrate and protect revenue.
  • Built strong immediate team relationships.
  • Cultivate long-term client partnerships with multiple levels of the organization.
  • Negotiate contract renewals to maintain and grow client relationships.
  • Provided strategic insights to clients, aiding them in achieving their business objectives while demonstrating value.

Customer Care Director

DUN & BRADSTREET
01.2002 - 01.2018
  • Customer Portfolio: 20 Mid-Size Customers with 72 Projects equating to 4M in Retention Revenue
  • Consistently Achieved Revenue Retention Target exceeding 92% Goal
  • Utilize Salesforce for customer activity, log up-sell potential, track internal cases and custom reports
  • Engaged Sales team on new Business Opportunities with a 95% close rate equating to 200K in revenue in 2017
  • Provide customer centric support helping customers resolve on-going business challenges through automation of their internal policies
  • Leveraged knowledge of solutions, customer and industry knowledge, providing thought leadership to drive customer value and ROI development in Credit, Supply and Marketing
  • Successfully On-Boarded new SaaS and Cloud-Based solutions with customers that ensured satisfaction and immediate adoption
  • Coordination of resources from multiple internal business partners to address and escalate customers needs or concerns in a timely manner

Relationship Manager

DUN & BRADSTREET
01.2010 - 01.2013
  • Customer Portfolio: 23 Customers equating to 2.3 in Revenue and Retention
  • Responsible for building strong relationships in face to face meetings at senior levels of small and medium customers by providing business solutions and data insight that impacted performance within the customer’s functional areas: portfolio management for credit risk mitigation, marketing solutions and purchasing

Risk Management Specialist

DUN & BRADSTREET
01.2002 - 01.2010
  • Customer Portfolio: Supported 7 Relationship Managers in the West with a total of 35-40 Small to Mid-Size Customers

Education

BA - Organizational Communication, Psychology

North Central College
Naperville, IL

Skills

  • Client Value Optimization
  • Strategic Relationship Development
  • Effective Process Mapping
  • Customer-Centric Strategic Focus
  • Customer Education
  • Proposal Development
  • Committed To Results
  • Strong Ethical Standards
  • Cross-Functional Communication
  • Effective Time Management

Timeline

HRO Relationship Manager II

ADP
01.2018 - Current

Relationship Manager

DUN & BRADSTREET
01.2010 - 01.2013

Customer Care Director

DUN & BRADSTREET
01.2002 - 01.2018

Risk Management Specialist

DUN & BRADSTREET
01.2002 - 01.2010

BA - Organizational Communication, Psychology

North Central College

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Debbie Stephenson