DeAundra Williams
Kids Urgent Care
Westmont
11
years of professional experience
Dedicated Radiologic Technology student with a decade of professional experience, including a strong background in healthcare as a Medical Receptionist and Medical Assistant in an urgent care environment. Proven expertise in patient scheduling, triage, effective communication, and maintaining compliance with HIPAA regulations. Proficient in electronic health record systems and documentation practices, with strong skills in utilizing Athena and Solv. Possesses exceptional interpersonal, organizational, and problem-solving abilities. Eager to leverage established healthcare knowledge while gaining hands-on experience in diagnostic imaging as a Radiology Technician Assistant.
Work History
Medical Receptionist/Medical Assistant
3 Years 3 Months- Coordinate patient scheduling and triage using Athena and Solv systems, ensuring efficient patient flow and care.
- Handle incoming and outgoing communications with a focus on patient follow-up to maintain high standards of care.
- Manage sensitive patient information with strict adherence to HIPAA regulations, including the filing, scanning, and proper disposal of documents.
Fraud Department Tax Examiner
6 Months- Negotiated resolutions in challenging situations with taxpayers, ensuring clear communication and adherence to protocols.
- Applied comprehensive knowledge of federal and state tax codes to personal, business, and corporate tax evaluations.
- Simplified complex tax concepts and terminology, facilitating taxpayer understanding through both written and verbal communication.
Call Center Agent
3 Months- Provided informative responses to student inquiries regarding academic programs, streamlining the information dissemination process.
- Upheld stringent confidentiality standards in accordance with HIPAA regulations, ensuring the protection of sensitive student information.
- Managed a high volume of inbound calls, efficiently addressing over 30 inquiries daily within an average timeframe of 3 to 5 minutes per interaction.
Copy and Print Associate
7 Months- Managed a variety of print and copy equipment to produce custom-sized documents and bound booklets, ensuring precise fulfillment of client specifications.
- Developed personalized printing solutions, effectively addressing diverse customer requirements and preferences.
- Provided exemplary customer service by promptly assessing needs and delivering satisfactory solutions; while also handling inquiries via phone to maintain high service standards.
Crew Member
4 Months- Delivered high-quality customer service, ensuring guest satisfaction and prompt response to inquiries.
- Processed financial transactions, managing both cash and electronic payments with accuracy and efficiency.
- Maintained operational standards by stocking supplies and upholding cleanliness throughout the establishment.
Management Assistant
1 Year 6 Months- Delivered high-quality customer service, ensuring shopper satisfaction and maintaining a welcoming store environment.
- Managed financial transactions with accuracy, processing cash, debit, and credit card payments effectively.
- Coordinated store maintenance, including stocking shelves and arranging merchandise displays, while handling opening and closing procedures with diligence.
Crew Member
2 Years 6 Months- Delivered high-quality customer service, ensuring satisfaction and fostering customer loyalty.
- Maintained cleanliness and organization of the work environment, ensuring compliance with health and safety standards.
- Managed multiple service points, including order taking, meal preparation, and processing transactions efficiently.
Education
Radiologist Technology Program
Bachelor of Arts
Not Conferred
Skills
Patient Care & Support
Patient Flow Coordination
Patient Scheduling
Triage
Patient Information Verification
Electronic Health Records (EHR)
Medical Terminology
HIPAA Compliance
Clinical & Administrative Support
Documentation
Attention to Detail
Patient Communication
Timeline
Medical Receptionist/Medical Assistant
Kids Urgent Care
05.2023 - CurrentRead More
Fraud Department Tax Examiner
Georgia Department of Revenue
07.2022 - 01.2023Read More
Call Center Agent
Georgia Gwinnett College
03.2022 - 06.2022Read More
Copy and Print Associate
OfficeMax
07.2021 - 02.2022Read More
Crew Member
Zaxby's
01.2021 - 05.2021Read More
Management Assistant
Claires Boutique
09.2018 - 03.2020Read More
Crew Member
McDonald's
02.2016 - 08.2018Read More
Southern Illinois University Edwardsville
Bachelor of Arts
Read More
Stellar Career College
Radiologist Technology Program
Read More