DeAundra Williams
South Holland
Summary
Aspiring radiologic technologist with 7 years of experience in healthcare and customer service roles. Proficient in scheduling, patient check-in, and HIPAA compliance; adept at using Athena and Solv applications. Seeking Medical Receptionist position to leverage strong communication skills and attention to detail.
Overview
10
10
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Kids Urgent Care
Wheaton, IL
05.2023 - Current
- Coordinate patient scheduling and triage using Athena and Solv systems, ensuring efficient patient flow and care.
- Handle incoming and outgoing communications with a focus on patient follow-up to maintain high standards of care.
- Manage sensitive patient information with strict adherence to HIPAA regulations, including the filing, scanning, and proper disposal of documents.
Fraud Department Tax Examiner
Georgia Department of Revenue
Atlanta, GA
07.2022 - 01.2023
- Negotiated resolutions in challenging situations with taxpayers, ensuring clear communication and adherence to protocols.
- Applied comprehensive knowledge of federal and state tax codes to personal, business, and corporate tax evaluations.
- Simplified complex tax concepts and terminology, facilitating taxpayer understanding through both written and verbal communication.
Call Center Agent
Georgia Gwinnett College
Lawrenceville, GA
03.2022 - 06.2022
- Provided informative responses to student inquiries regarding academic programs, streamlining the information dissemination process.
- Upheld stringent confidentiality standards in accordance with HIPAA regulations, ensuring the protection of sensitive student information.
- Managed a high volume of inbound calls, efficiently addressing over 30 inquiries daily within an average timeframe of 3 to 5 minutes per interaction.
Copy and Print Associate
OfficeMax
Loganville, GA
07.2021 - 02.2022
- Managed a variety of print and copy equipment to produce custom-sized documents and bound booklets, ensuring precise fulfillment of client specifications.
- Developed personalized printing solutions, effectively addressing diverse customer requirements and preferences.
- Provided exemplary customer service by promptly assessing needs and delivering satisfactory solutions, while also handling inquiries via phone to maintain high service standards.
Crew Member
Zaxby's
Decatur, GA
01.2021 - 05.2021
- Delivered high-quality customer service, ensuring guest satisfaction and prompt response to inquiries.
- Processed financial transactions, managing both cash and electronic payments with accuracy and efficiency.
- Maintained operational standards by stocking supplies and upholding cleanliness throughout the establishment.
Crew Member
McDonald's
Forest Park, IL
02.2016 - 08.2020
- Delivered high-quality customer service, ensuring satisfaction and fostering customer loyalty.
- Maintained cleanliness and organization of the work environment, ensuring compliance with health and safety standards.
- Managed multiple service points, including order taking, meal preparation, and processing transactions efficiently.
Management Assistant
Claire’s Boutique
Oak Brook, IL
09.2018 - 03.2020
- Delivered high-quality customer service, ensuring shopper satisfaction and maintaining a welcoming store environment.
- Managed financial transactions with accuracy, processing cash, debit, and credit card payments effectively.
- Coordinated store maintenance, including stocking shelves and arranging merchandise displays, while handling opening and closing procedures with diligence.
Education
Bachelor of Arts -
Southern Illinois University Edwardsville
Edwardsville, ILundefined
Stellar Career College RAD TECH Program
Chicago, ILSkills
- Effective Communication Skills
- Critical Thinking
- Leadership Experience
- Adaptability
- Data Entry
- Problem-Solving Skills
- Attention to Detail
- Self-Starter
- Strong Communicator
- Strong Customer Service Skills
- Eager to Learn
- Medical Terminology Knowledge
- Patient Scheduling
- Customer Service
- Confidentiality and HIPAA Compliance
Timeline
Medical Receptionist/Medical Assistant
Kids Urgent Care
05.2023 - Current
Fraud Department Tax Examiner
Georgia Department of Revenue
07.2022 - 01.2023
Call Center Agent
Georgia Gwinnett College
03.2022 - 06.2022
Copy and Print Associate
OfficeMax
07.2021 - 02.2022
Crew Member
Zaxby's
01.2021 - 05.2021
Management Assistant
Claire’s Boutique
09.2018 - 03.2020
Crew Member
McDonald's
02.2016 - 08.2020
undefined
Stellar Career College RAD TECH Program
Bachelor of Arts -
Southern Illinois University Edwardsville