Deashia Adekola
Chicago Heights
Summary
Safety-focused professional with experience in fast-paced environments, supporting students and community members. Expertise in documentation, public interaction, and conflict resolution, while ensuring compliance with established procedures. Committed to promoting safety and delivering exceptional service, currently advancing in public safety and law enforcement with an Associate in Applied Science in Criminal Justice.
Overview
9
9
years of professional experience
Work History
School Bus Driver
Kickert
Lynwood
02.2026 - Current
- Safely transport students and special-needs passengers while maintaining compliance with all transportation and safety regulations.
- Conduct thorough pre-trip and post-trip inspections to identify, document, and report safety concerns.
- Monitor student behavior and maintain a safe environment during transportation activities.
- Remain alert to changing road, traffic, and environmental conditions while exercising sound judgment in time-sensitive situations.
- Communicate effectively with dispatch, school personnel, parents, and students regarding transportation needs and concerns.
- Demonstrate professionalism, punctuality, and accountability while entrusted with student safety.
Junior Assistant to the Office of Instruction
City Colleges Of Chicago
Chicago
03.2025 - 12.2025
- Assisted students, faculty, staff, and community members while maintaining a professional and welcoming environment.
- Coordinated academic schedules, events, and departmental activities requiring strong organizational skills and attention to detail.
- Prepared professional correspondence, reports, and administrative documentation.
- Delivered presentations and represented the department at student-focused events and campus initiatives.
- Maintained confidential records and adhered to institutional policies and procedures.
- Supported daily office operations while managing multiple responsibilities in a fast-paced educational setting.
Billing Representative
Lessen
Chicago
02.2023 - 10.2024
- Maintained detailed records and documentation while ensuring accuracy and compliance with company procedures.
- Investigated and resolved account issues using analytical thinking and problem-solving skills.
- Managed multiple priorities simultaneously while meeting strict deadlines.
- Escalated concerns appropriately and communicated effectively with internal and external stakeholders.
- Demonstrated professionalism and discretion while handling sensitive customer information.
Vendor Relations Representative
SMS Assist
Chicago
02.2022 - 02.2023
- Responded to vendor inquiries and resolved concerns while maintaining professionalism under pressure.
- Documented interactions and maintained accurate records of communications and service requests.
- Coordinated with multiple departments to ensure timely issue resolution.
- Utilized conflict-resolution skills to address escalated concerns and maintain positive working relationships.
- Demonstrated strong communication, customer service, and organizational abilities.
Optical Specialist Lead
Vision Works
Chicago
12.2020 - 02.2022
- Assisted customers while maintaining a professional and service-oriented environment.
- Managed daily operational responsibilities and maintained accurate financial records.
- Handled confidential customer information with discretion and accuracy.
- Supported store operations during high-volume periods while maintaining attention to detail.
Operations Specialist
SMS Assist (Contractor)
Chicago
12.2017 - 07.2018
- Coordinated technician dispatch activities and tracked service progress, improving response times.
- Monitored service requests and maintenance reports, ensuring timely completion to enhance customer satisfaction.
- De-escalated challenging customer situations through active listening and problem-solving, fostering positive customer relationships.
- Documented service information and maintained accurate records.
Education
Associate of Applied Science - Criminal Justice
City Colleges of Chicago- Olive Harvey
Chicago, IL05-2026
Skills
CORE QUALIFICATIONS
- Public Safety Awareness
- Emergency Response Awareness
- Observation & Situational Awareness
- Conflict Resolution & De-escalation
- Customer Service & Community Relations
- Incident Documentation & Report Writing
- Radio & Dispatch Communication
- Recordkeeping & Documentation
- Attention to Detail
- Time Management
- Team Collaboration
- Microsoft Office Suite (Excel, Word, Outlook)
- Professional Verbal & Written Communication
- Reliability & Accountability
Timeline
School Bus Driver
Kickert
02.2026 - Current
Junior Assistant to the Office of Instruction
City Colleges Of Chicago
03.2025 - 12.2025
Billing Representative
Lessen
02.2023 - 10.2024
Vendor Relations Representative
SMS Assist
02.2022 - 02.2023
Optical Specialist Lead
Vision Works
12.2020 - 02.2022
Operations Specialist
SMS Assist (Contractor)
12.2017 - 07.2018
Associate of Applied Science - Criminal Justice
City Colleges of Chicago- Olive Harvey