Deanne Szot-Henle
Plano
Summary
Results-driven professional with expertise in cocktail preparation and customer engagement. Proven track record in health compliance and cash management. Committed to enhancing service quality and operational efficiency through effective practices.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Head Bartender
Edgebrook Golf Coarse
Sandwich
04.2025 - Current
- Provided excellent customer service by promptly attending to guests' needs and inquiries.
- Maintained health compliance by following local regulations and sanitation protocols diligently.
- Executed opening and closing duties involving setup of bar equipment and restocking processes.
- Established strong relationships with customers, driving loyalty and encouraging repeat business.
- Developed innovative cocktail recipes that enhanced menu offerings and attracted customers.
- Trained new staff on best bartending practices, improving overall service quality.
- Managed inventory through regular audits, reducing waste and maximizing stock efficiency.
- Resolved complaints efficiently to ensure satisfaction and promote return visits.
Bartender/Server
Rambos Bar & Grill
Somonauk
11.2023 - 04.2025
- Maintained cleanliness and organization of bar area, enhancing overall guest experience.
- Collaborated with kitchen staff to coordinate food and drink orders, improving service speed.
- Engaged with customers to create a welcoming atmosphere and foster loyalty.
- Executed daily cash handling processes, ensuring accuracy and accountability.
- Monitored and enforced compliance with health and safety regulations in bar operations.
- Developed and maintained relationships with regular patrons, enhancing customer retention.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bar Manager
Pub 426
Plano
10.2020 - 01.2023
- Managed bar operations while enforcing strict compliance with health and safety regulations.
- Designed captivating drink menus to improve customer engagement.
- Organized special events, leading to a notable rise in patron attendance.
Education
Morton West High School
Berwyn, IL06-1992
Some College (No Degree) - Computer Science
Morton College
Cicero, ILSome College (No Degree) -
Northwest Carpenter Training Center
Elk Grove Village, ILSkills
- Cocktail preparation
- Inventory management
- Customer service
- Health compliance
- Cash handling
- Relationship building
- Employee management
Certification
bassett
References
References available upon request.
Timeline
Head Bartender
Edgebrook Golf Coarse
04.2025 - Current
Bartender/Server
Rambos Bar & Grill
11.2023 - 04.2025
Bar Manager
Pub 426
10.2020 - 01.2023
Morton West High School
Some College (No Degree) - Computer Science
Morton College
Some College (No Degree) -
Northwest Carpenter Training Center